--000000000000355c0a0608eec013 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Tim, I usually get an email from Vashon regarding credit card declines after Vashon runs the payments for Montreal. He is working on getting me access to Converge so I can check them directly= . As far as running the payments one by one, we will need to request this through Vashon. Let me know if you have any questions. *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Sat, Oct 28, 2023 at 3:57=E2=80=AFPM Timothy Thomas wrot= e: > Will do. Thanks for confirming the payment went through. > > John let=E2=80=99s connect on Monday to review. > > Thanks! > Tim > > On Sat, Oct 28, 2023 at 3:51=E2=80=AFPM Kelly Casey > wrote: > >> Hi all >> >> It looks like a payment for $5392.49 went through successfully yesterday >> (October 27th). >> >> Please continue to process the outstanding invoices one at a time (3 >> separate transactions and maybe even 3 days in a row to reduce possibili= ty >> of being declined) and inform us immediately if any are declined. >> >> In future, please ask the person who receives a declined transaction to >> maintain a record for accountability purposes and contact us immediatel= y >> to resolve the issue. >> >> Thank you for reaching out personally Tim, >> >> K >> >> Sent from my iPhone >> >> On Oct 27, 2023, at 4:00 PM, Kelly Leigh Casey >> wrote: >> >> =EF=BB=BFthanks- >> >> K >> >> On Oct 27, 2023, at 3:51=E2=80=AFPM, Timothy Thomas wrot= e: >> >> It=E2=80=99s been this way for over 6 months now so I don=E2=80=99t beli= eve that=E2=80=99s the >> issue. >> >> >> On Fri, Oct 27, 2023 at 3:49=E2=80=AFPM Kelly Casey >> wrote: >> >>> Thank you John. >>> >>> Quick question: if the payments team is in the US, the IP address for >>> the card might cause it to be declined. How long has this payment team = been >>> processing it from the US location, is this new, or are they the same t= eam >>> that successfully completed transactions before the declined message? >>> >>> K >>> >>> Sent from my iPhone >>> >>> On Oct 27, 2023, at 3:45 PM, John Janiga wrote= : >>> >>> =EF=BB=BF >>> >>> Hello Kelly, >>> >>> I did place a request to our payments team to only process one invoice >>> today and track to approval. >>> >>> I will report back as soon as I have more information regarding status. >>> >>> Best Regards, >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Fri, Oct 27, 2023 at 3:43=E2=80=AFPM Kelly Leigh Casey >> kcpsolutions@gmail.com> wrote: >>> >>>> Hi all, >>>> >>>> Just checking in before the weekend to ensure this is resolved. >>>> >>>> John, please advise if you tried to submit one invoice (not all 4 at >>>> once). >>>> >>>> K >>>> >>>> On Oct 27, 2023, at 2:37=E2=80=AFPM, Timothy Thomas wr= ote: >>>> >>>> @John Janig