This is a multipart message in MIME format. ------=_NextPart_000_007C_01DAE282.225EE080 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Tim, =20 I don=E2=80=99t think this request would go through me. This seems to be = a payroll issue and not an issue to refund to client.=20 =20 Thanks, =20 =20 Lisa Barker=20 Manager, Cash Application lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Timothy Thomas =20 Sent: Tuesday, July 30, 2024 1:04 PM To: Girlie Gorospe-Nitafan ; Lisa Barker = Cc: Germaine Daniels Subject: Re: [External] Bank notification of direct deposit refusal to = old account =20 I usually receive an official etransfer request from @Lisa Barker = - I don't have the after tax amount.=20 =20 On Tue, Jul 30, 2024 at 12:47=E2=80=AFPM Girlie Gorospe-Nitafan = > wrote: Hi Tim, =20 I want to make sure that you received the other email I sent this = morning, confirming that a rejection notice came through and that we are = good to go in issuing the e-transfer to Wendy for deposit to her new = bank account. Thank you. You may also reach out to our HR Service Center @ 888-874-8088 OR = HRSERVICECENTER@THEKEY.COM Best, Gee Gorospe-Nitafan=20 Sr. Payroll Manager =09 Please note my email has changed:=20 gnitafan@thekey.com=20 408-769-6590=20 =09 TheKey.com=20 =20 =20 =20 =20 On Tue, Jul 30, 2024 at 6:26=E2=80=AFAM Timothy Thomas > wrote: Hi Girlie, =20 I'm ok proceeding with an etransfer provided we can get confirmation of = the rejection prior to the next pay period. =20 On Mon, Jul 29, 2024 at 9:41=E2=80=AFPM Girlie Gorospe-Nitafan = > wrote: Hi Germaine and Tim=20 =20 Deferring this to you. Please advise on how to proceed. As of this time, = we have not received the funds back nor a notice of rejection from = Dayforce. The only proof that Wendy is providing is the date the bank = account closed, which was 07/24. Payroll was completed and submitted on = 07/23. I'm not sure of Ceridian's timing in releasing the funds but that = 1 day could be material. The $35 service fee is a standard fee for = requesting a trace #. It doesn't need to be charged to the EE. =20 Typically, we do not re-issue funds unless we have the funds back. But = given Wendy's circumstances and her mortgage being up, please advise. =20 Thank you =20 =20 =20 =20 ---------- Forwarded message --------- From: Wendy Loper > Date: Mon, Jul 29, 2024, 4:49=E2=80=AFPM Subject: Fwd: [External] Bank notification of direct deposit refusal to = old account To: Girlie Gorospe-Nitafan > Cc: Timothy Thomas > =20 Hello, =20 Does the information below not indicate that the funds could not have = been transferred because the account is closed?=20 Scotia Bank has already informed me that the funds were not delivered. = How is this not adequate proof?=20 =20 I was informed that I would be e tranfered as soon as proof was = received. The information below clearly indicates that. Furthermore, I advised accounting immediatley after the account was closed and