--000000000000037ebd061522bfb6 Content-Type: multipart/alternative; boundary="000000000000037ebc061522bfb5" --000000000000037ebc061522bfb5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Question: bill and pay? Or just bill? On Tue, Apr 2, 2024 at 12:50=E2=80=AFPM Timothy Thomas wrot= e: > Yes we bill 1.5x for all holidays in Canada. The rate set up for holiday= s > in your screenshot is correct for Montreal. Enclosed is a sheet with all > Canadian billing holidays. > > [image: Google Spreadsheet] > Canada Holidays > > > > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Tue, Apr 2, 2024 at 3:45=E2=80=AFPM Roxana Cruz wro= te: > >> Hi Kristy, >> >> We can adjust/add holidays by request. >> >> I do see that Easter is a custom Holiday which should've automatically >> updated. Let me find out why it hasn't before we make any adjustments. >> >> I do know that most likely Sunday shifts will need to be >> manually adjusted once we figured why it didn't update. >> >> Also, can I confirm that you need us to change pay to 1.5x for Easter or >> all Holidays? >> >> [image: image.png] >> >> +Clearcare Support Team >> >> >> >> On Tue, Apr 2, 2024 at 12:17=E2=80=AFPM Kristy Poyner wrote: >> >>> Hi Tim, >>> >>> Great question. Updating Holidays is not a task that billing typically >>> handles. Looping in ClearCare support to assist with this. >>> >>> >>> >>> Thanks, >>> Kristy >>> >>> >>> On Tue, 2 Apr at 2:24 PM , Timothy Thomas wrote: >>> Thanks Joey. >>> >>> Stephanie who is in charge of setting up these dates within clearcare. = I >>> had shared a holiday calendar with your predecessor. >>> >>> On Tue, Apr 2, 2024 at 1:57=E2=80=AFPM Joey Taylor >>> wrote: >>> >>>> Hi Stephanie, >>>> >>>> That would need to be adjusted. I don't have access to do that. >>>> I have CCd @Timothy Thomas as this way be an issue >>>> Canada wide. >>>> >>>> Thanks, >>>> >>>> On Tue, Apr 2, 2024 at 1:41=E2=80=AFPM Stephanie Fuston >>>> wrote: >>>> >>>>> Hello, >>>>> >>>>> I see the issue. The agency settings is not up to date. >>>>> >>>>> Thank you, >>>>> Stephanie Fuston >>>>> Invoicing Team Lead >>>>> *Stephanie.Fuston@thekey.com * >>>>> *[image: TheKey] =E2=80=8B=E2=80=8B* >>>>> >>>>> On Tue, 2 Apr at 1:37 PM , Stephanie Fuston >>>>> wrote: >>>>> Joey, >>>>> >>>>> Just wanted to make sure you knew that Easter is not set up in the >>>>> agency's setting as time and a half. It is set up as regular time. Al= so >>>>> none of the billing is set up as a holiday on Sunday. >>>>> >>>>> >>>>> Thank you, >>>>> Stephanie Fuston >>>>> Invoicing Team Lead >>>>> *Stephanie.Fuston@thekey.com * >>>>> *[image: TheKey] =E2=80=8B=E2=80=8B* >>>>> >>>>> On Tue, 2 Apr at 9:32 AM , JosephTaylor >>>> joey.taylor@homecareassistance.com> wrote: >>>>> Good Morning, >>>>> >>>>> Montreal Billing is complete. >>>>> 1. For all 3 Residence Lumia shifts, please use the *PO# =