This is a multipart message in MIME format. ------=_NextPart_000_05A0_01DA2697.F28B3EE0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_05A1_01DA2697.F28BDB20" ------=_NextPart_001_05A1_01DA2697.F28BDB20 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Good Morning everyone, I apologize for the delay I have investigated the issue on this client and attached a spreadsheet of what I can tell happened. It looks like in September we received $3719.10 in payments which we refunded on 10/19/2023 per a request from Roxanne in ticket 532377. I cannot tell if we did a refund on our end, I did attempt to pull it up, but I couldn't find a refund anywhere for this amount in Bambora. If you would like I can have someone on my team research this further. They have used this system a little more than I have. I can see that we did a payment on 10/20/2023 for $4,446.75 that we refunded on 11/7/2023 per Ticket#541109 raised by the daughter. Currently the account has a total due of $8246.70 unless we have some checks in transit that we have not received yet. Take a look at the spreadsheet and let me know if you have any questions or would like me to look into this further. Thank you, Lisa Barker Manager, Accounts Receivable lisa.barker@thekey.com ------=_NextPart_001_05A1_01DA2697.F28BDB20 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable v\:* = {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Good Morning = everyone, I apologize for the delay I have investigated the = issue on this client and attached a spreadsheet of what I can tell = happened. It looks like in September we received $3719.10 in = payments which we refunded on 10/19/2023 per a request from Roxanne in = ticket 532377. I cannot tell if we did a refund on our end, I did = attempt to pull it up, but I couldn’t find a refund anywhere for = this amount in Bambora. If you would like I can have someone on my team = research this further. They have used this system a little more than I = have. I can see that we did a payment on 10/20/2023 for = $4,446.75 that we refunded on 11/7/2023 per Ticket#541109 raised by the = daughter. Currently the account has a total due of $8246.70 = unless we have some checks in transit that we have not received yet. = Take a look at the spreadsheet and let me know if you = have any questions or would like me to look into this further. = Thank you, </o