--000000000000259ff105f49977f5 Content-Type: text/plain; charset="UTF-8" I had a long conversation with Joyce. The family is very happy, want to continue and hope to increase hours as soon as the spouse agrees. She picked 6 to reflect the spouse still adjusting to having a caregiver in the home for his wife. He was reluctant to have help, he wanted to be the sole caregiver for his wife. They reflected the spouse's feelings in the score. The family feels it is going very well and having a caregiver is essential. The scoring was not reflective of the caregivers or HCA, just the adjustment period for the Client and spouse as they settled into this new situation. Family thinks the caregivers are doing great! Joyce asked if the start time should be adjusted to accommodate the bus schedule better. Schedule to change on Wed to 9am-1pm. On Mon, Feb 13, 2023 at 12:49 PM Keri Thrush wrote: > Hi, Cheryl. > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Mon, Feb 13, 2023 at 5:51 AM Medallia wrote: > >> Client Name: Maria Gaessler >> >> CC ID: 1000000000047442 >> >> Primary Contact: Joyce Gaessler >> >> PC Contact Info: joyce.gaessler@gmail.com / +5195001200 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Toronto >> >> Tenure: Less Than 4 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: Elephant >> >> Survey: SOC Survey 1 >> >> Main Score: 6 >> >> Comments: Maria is enjoying the ladies but after they leave she is >> wanting to go find her children , husband or mother. Please have Allison >> call me to discuss possible activities for Maria that don't focus on her >> family. Thankyou. 519 664 2078. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=203432 >> > -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000259ff105f49977f5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I had a long conversation with Joyce. The family is v= ery happy, want to continue=C2=A0and hope to increase hours as soon as the = spouse agrees.=C2=A0 She picked 6 to reflect the s= pouse still adjusting to having a caregiver in the home for his wife. He wa= s reluctant to have help, he wanted to be the sole caregiver for his wife.= =C2=A0 They reflected the spouse's feelings in the score.=C2=A0 The fam= ily feels it is going very well and having a caregiver is essential. The sc= oring was not reflective of the caregivers or HCA, just the adjustment peri= od for the Client and spouse as they settled into this new situation.=C2=A0= Family thinks the caregivers are doing great! Joy= ce asked if the star