--000000000000f3123805f0840e37 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing off the detractor below in order for you to initiate next steps. Thank you! On Fri, Dec 23, 2022 at 11:28 AM Medallia wrote: > Client Name: Fern Smorang > > CC ID: 2591536 > > Primary Contact: Lisa Smorang > > PC Contact Info: lisa.smorang@shaw.ca / +2042923221 > > Survey Delivery: Email > > > Division: Canada > > Business Unit: Winnipeg > > Tenure: More Than 52 Weeks > > Actual Customer Segment: Elephant > > Stated Customer Segment: > > Survey: End of Service Survey 1 > > Main Score: 1 > > Comments: Once Dennis and Lindsey left communication was severely lacking= . > This was a problem because staff were being changed and nobody would know > who was coming and if they were coming. We would call and leave a message > and maybe hear back in a day or two, when they claimed to be accessible > 24hr. The email with the announcement of rate hikes claimed the reason fo= r > hike was to hire better staff, since then we had to complain about new > staff that swear, had hygiene issues, picked their nose without a Kleenex > and then didn=E2=80=99t wash their hands. One staff member that we asked = to have > replaced was still working there over a month later and when I questioned > this again for the 3rd time the scheduling manager suggested we try and > work through the issues instead of replacing. The final straw was the > weekend manager called to say they couldn=E2=80=99t find someone to cover= a shift, > I said no problem thank you for letting us know and she made a snide rema= rk > that =E2=80=9Cit looks like nobody wants to work with your mom=E2=80=9D. = We know she can be > difficult sometimes but come on this can=E2=80=99t be the first opinionat= ed old > lady that you have dealt with. Side note manager Brian was professional a= nd > great to talk to and did a great job, unfortunately he doesn=E2=80=99t ge= t the full > support he needs. > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D181176 > --000000000000f3123805f0840e37 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Cheryl! Passing off the detractor b= elow in order for you to initiate=C2=A0next steps. Thank you! On Fri, = Dec 23, 2022 at 11:28 AM Medallia < noreply@app.medallia.com > wrote: Client Name: Fern Smorang CC ID: = 2591536 Primary Contact: Lisa Smorang PC Contact Info: lisa.smorang@shaw.ca = / +2042923221 Survey Delivery: Email Division: C= anada Business Unit: Winnipeg Tenure: More Than 52 Weeks = Actual Customer Segment: Elephant Stated Customer Segment: Survey: End of Service Survey 1 Main Score: 1 Comments: O= nce Dennis and Lindsey left communication was severely lacking. This was a = problem because staff were being changed and nobody would know who was comi= ng and if they were coming. We would ca