----==_mimepart_6786d3c7e3135_4c03fd6f0522bbc31259830 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, I just got off the phone with Quickbooks and they cannot loca= te the former subscription under "Home Care Assistance Montreal QBW". The= y then asked for either a phone number or email address so they find the = account. I provided them with adminmtl@thekey.co, but that did not work a= nd they could not locate our subscription. They then asked for our licens= e number. I checked everywhere in the QB desktop but could not find it. = Can you please provide us with the license number along with the phone= number and email address that was used to register our subscription? = Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-17= 02 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday = = On Fri, 20 Dec, 2024 at 1:41 PM , Sophia Jantz wrote: = = Hi Team, = = = I wanted to provide you with the information we were able to obtain from= the client. =C2=A0May you assist in seeing if the credit memo 50697-2 in= the amount of $1013.85 that was created on 1/3/24 remains unapplied? If = it was applied may you please provide that information. = = Client is also stating that they paid invoice 51414 for $328.72 and invo= ice 51497 for $504.40 together for a total of $837.12 on January 9th 2024= , and that resulted in an overpayment of $151.79. Which they are due a cr= edit for. = = Are you able to provide me with a payment summery for this account from = January 2023 through May 9th 2024 ? I appreciate your assistance with thi= s, please let me know if you need anything further. Thank =C2=A0you! = = Respectfully, Sophia Jantz Billing Help Desk 866-226-1702 billing@theke= y.com 8:00AM-5:00PM EST Monday-Friday=C2=A0 = = = = = = On Wed, 18 Dec at 4:53 PM , Sophia Jantz wrote: = Hi=C2=A0Andrew,=C2=A0 = = I wanted to see if you could provide the dates of service =C2=A0that the= credits were for in regards to both invoice # 50697-2 and 51414 ? = = = Thanks,=C2=A0 = = Sophia Jantz ----==_mimepart_6786d3c7e3135_4c03fd6f0522bbc31259830 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, I just got off the phone with Quickbooks and they cannot= locate the former subscription under "Home Care Assistance Montreal QBW"= . They then asked for either a phone number or email address so they find= the account. I provided them with adminmtl@thekey.co, but that did not work and the= y could not locate our subscription. They then asked for our license numb= er. I checked everywhere in the QB desktop but could not find it. Can you please provide us with the license number along = with the phone number and email address that was used to register our sub= scription? Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday On Fri, 20 Dec, 2024 at 1:41 PM , Sophia Jantz <= ;billing@thekey.com> wrote: Hi Team, I wanted to provide you w