--000000000000476c55061a8a5726 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They may have had to ask for help from OC on some shifts, it was only broken for about 30 mins. GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Mon, Jun 10, 2024 at 6:23=E2=80=AFAM Timothy Thomas wrot= e: > Thanks Gabrielle. > > What was the impact of the outage? > > On Sat, Jun 8, 2024 at 4:19=E2=80=AFPM Gabrielle Wolfe wrote: > >> Not 100% sure how we lost access, Calgary and Winnipeg were rerouting us >> to Vancouver, which makles totally zero sense at all. I managed to find= a >> workaround so the agents are back in, will regroup with the ClearCare te= am >> Monday. >> >> Just in case, if any of you see an account called After Hours Scheduling= , >> please do not delete it, that's the call center. >> >> Our two accounts in your ClearCare instances look like this: >> >> Office: Calgary >> ClearCare Base URL: homecareassistancecalgary >> Email: CallCenter_CC@thekey.com >> First Name: AH Ticket >> Last Name: FreshDesk >> >> Office: Calgary >> ClearCare Base URL: homecareassistancecalgary >> Email: frontoffice@fraxoutsourcing.com >> First Name: After Hours CN CLG >> Last Name: Scheduling >> >> >> Office: Winnipeg >> ClearCare Base URL: HomeCareAssistanceWinnipeg >> Email: CallCenter_CC@thekey.com >> First Name: AH Ticket >> Last Name: FreshDesk >> >> Office: Calgary >> ClearCare Base URL: HomeCareAssistanceWinnipeg >> Email: frontoffice@fraxoutsourcing.com >> First Name: After Hours CN WPG >> Last Name: Scheduling >> >> Thanks! >> >> GW >> >> Gabrielle Wolfe >> >> * Head of Contact Center* >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --000000000000476c55061a8a5726 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable They may have had to ask for help from OC on some shifts, = it was only broken for about 30 mins.=C2=A0=C2=A0 GW Gabrielle Wolfe Head of Contact Center gwolfe@thekey.com +1-360-502-3020 TheKey.com <a href=3D"https://homecar