--000000000000eab864061c843f1f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Shellie Lim is a Client Success Manager and I am unable to assign her cases as her name does not come up. Cathy Gerth is a Client Success Manager who does not receive email notifications when I assign her an assessment however Shellie gets Cathy's notifications which makes no sense. It's like Cathy's name is associated with Shellie's email address. I have no idea what it means to have a license or account. On Fri, Jul 5, 2024 at 10:14=E2=80=AFAM Renee Drobek wrote: > Hi Cheryl, > > Can you send me the link that you expected to notify these individuals? > Also, did Shellie have a Salesforce license or just this account > https://homecareassistance.lightning.force.com/lightning/r/Account/001UH0= 0000ATEl2YAH/view > ? > > > Thanks, > Renee > > > > On Thu, 4 Jul at 2:50 PM , CherylCartwright ccartwright@homecareassistance.com> wrote: > Hi again, > > Further to my email earlier today, Shellie Lim seems to have disappeared > from Salesforce and Cathy Gerth is now no longer receiving any > notifications. Is it because you are working on it? > > Please advise, > > Cheryl > > On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support salesforcesupport@homecareassistance.com> wrote: > >> Hi CherylCartwright, Thank you for submitting a request to the Salesforc= e >> Support team. Your request has the ticket ID 857389. Please use this tic= ket >> ID for any communication regarding this request. The Salesforce Support >> team will keep you updated on the progress to resolving your ticket. Tha= nk >> you. >> >> 857389:611100 > --000000000000eab864061c843f1f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Shellie Lim is a Client Success Manager and I am unable to= assign her cases as her name does not come up.=C2=A0 Ca= thy Gerth is a Client Success Manager who does not receive email notificati= ons=C2=A0when I assign her an assessment however Shellie gets Cathy's n= otifications which makes no sense. It's like Cathy's name is associ= ated with Shellie's email address.=C2=A0 I hav= e no idea what it means to have a license or account.=C2=A0 = On Fri, Ju= l 5, 2024 at 10:14=E2=80=AFAM Renee Drobek < salesforcesupport@homecareassistance.com > wrote: Hi Cheryl,=C2=A0 Can you send me the link that you expected to notify these= individuals? Also, did Shellie have a Salesforce license or just this acco= unt=C2=A0 h= ttps://homecareassistance.lightning.force.com/lightning/r/Account/001UH0000= 0ATEl2YAH/view =C2=A0? Thanks,=C2=A0 Renee On Thu, 4 Jul at 2:50 PM , CherylCartwright < ccartwright@homecare= assistance.com > wrote: Hi again, Further to my email earlier today, Shellie Lim seems to have disappear= ed from Salesforce and Cathy Gerth is now no longer receiving any notificat= ions. Is it because=C2=A0you are working on it? Please advise, Cheryl=C2=A0 = On Thu, Jul 4, 2024 at 1:50=E2=80