--00000000000063839005fa529150 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable OK no problem. I will call him back after my assessment Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Thu, Apr 27, 2023 at 10:55=E2=80=AFAM Timothy Thomas wro= te: > I believe he is bluffing. We've both spoken to him twice now. > > Allison, please call him back and let him know that there's nothing you > can do about the rate and if he truly wishes to cancel as of May 1 then w= e > understand. His rate is way too low as it is. > > If he goes through with the cancellation then speak to the caregiver and > make sure she's knows not to work privately for him. > > On Thu, Apr 27, 2023 at 10:43=E2=80=AFAM Allison Brennan allison.brennan@thekey.com> wrote: > >> Charles Shek is cancelling services as of May 1st >> >> Can someone call him about this as I cant do anything for him and he >> knows that. >> >> Please advise next steps >> >> Thank you >> >> >> Allison Brennan >> >> *Client Success Manager* >> >> >> *Office: 519-954-2111* >> >> *Direct Line: 437-216-2865* >> >> *Fax: 519-489-1370* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: >> Date: Thu, Apr 27, 2023 at 10:40=E2=80=AFAM >> Subject: VM from 14168272600 [CHARLES SHEK] to Ext. 1410001 on 4/27/23 >> 11:38 AM for 61 sec >> To: >> >> >> [image: 8x8 Inc.] >> >> *Hello Allison Brennan,* >> >> Your Virtual Office Extension 1410001 has a new voicemail. >> ------------------------------ >> New voicemail details: >> *Received from:* >> 1-416-827-2600 [image: Call This Number] CHARLES SHEK >> >> *Date/Time:* >> Thursday, April 27, 2023 11:38:34 AM >> >> *Duration:* >> 61 Seconds >> >> *VM Transcript:* >> Edison good morning and this is Charles Chef sorry to bother you again >> and I have been calling Cheryl and but see they able to return my call? = She >> doesn't want to talk to me or so since I cannot put to pay the 10% >> increase. So I'm asking you. So this continue to send Rachel to me from >> Vapors. 2203. Okay. And I have to go to the agent to find replacement, y= ou >> know, I love to deal with you people, but that's inside is, I can afford >> to, you know, so you know I have no choice. Okay, Edison please understa= nd, >> you know, and and you are so nice. Thank you very much. Have a nice day. >> Bye-bye. >> ------------------------------ >> >> >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --00000000000063839005fa529150 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable OK no problem. I will call him back after my assessment Allison Brennan Client Success Man= ager Office: 5= 19-954-2111 Direct Line: 437-216-2865 = Fax: 519-489-1370 <span style=3D"font= -size:12pt;font-family:Arial;color:rgb(17,85,20