--0000000000007afbb206251694bb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, the lines are set up correctly. If calls are coming to her specific 8x8 number, answering service forwarding does not apply. Answering service forwarding applies ONLY when calls are routed through the IVR/Automated Attendant in Closed Hours. Calls directly to a user's 8x8 number will ring the user or go to their voicemail if not answered 24 hrs/day. On Tue, Oct 22, 2024 at 3:20=E2=80=AFPM Timothy Thomas wrot= e: > Hi Mark, > > Our on-call manager in Montreal received several calls last night that > came in directly to her line. Was the answering service properly set up f= or > this market? > > All the other Canadian markets worked perfectly. > > Thanks! > > ---------- Forwarded message --------- > From: Joey Taylor > Date: Tue, Oct 22, 2024 at 3:39=E2=80=AFPM > Subject: Fwd: Missed Clock-Out Mon 10/21 2p EDT (Montreal) > To: Timothy Thomas > > > > > ---------- Forwarded message --------- > From: Mina Levy > Date: Tue, Oct 22, 2024 at 12:02=E2=80=AFPM > Subject: Fwd: Missed Clock-Out Mon 10/21 2p EDT (Montreal) > To: Joey Taylor > > > Hey Joey, > The following is the message I received from Thecla last night. I > apologise for the confusion. I think I may have confused her 9pm call wit= h > her 2pm call to clock out. She also called at 9pm on Sunday. I must have > been confused as she calls quite often. lol... I apologise for the mistak= e. > > ---------- Forwarded message --------- > From: Thecla A. montreal+03cfce9c7534489397c413bfbfe655d8+3A@clearcaremail.ca> > Date: Mon, Oct 21, 2024 at 9:08=E2=80=AFPM > Subject: Re: Missed Clock-Out Mon 10/21 2p EDT (Montreal) > To: > > > Thank you so much > > This message was sent via SMS by Thecla A. (+14388755428) in response to > the following conversation: > Mina L.: > Will do. Have a nice night Thecla. > > On Mon, Oct 21, 2024 at 9:02=E2=80=AFPM Thecla A. montreal+3c31726b51994837b098c9b1f59f0eee+3A@clearcaremail.ca> wrote: > -- > Thecla A.: > Hi please can you clock out for me thank you > -- > Thecla A.: > Hi sorry please can you clock out for me thanks > -- > Home Care Assistance of Montreal: > Missed Clock-Out Mon 10/21 2p EDT (Montreal) > Cl: Erna M. 514-892-0523 > Cg: Thecla Asonganyi 438-875-5428 > > > --- > > Home Care Assistance of Montreal > , , , > > unsubscribe > > > > -- > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --0000000000007afbb206251694bb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, the lines are set up correctly.=C2=A0 If calls are co= ming to her specific 8x8 number, answering service forwarding does not appl= y.=C2=A0 Answering service forwarding applies ONLY when calls are routed th= rough the IVR/Automated Attendant in Closed Hours.=C2=A0 Calls directly to = a user's 8x8 number will ring the user or go to their voicemail if not = answere