This is a multipart message in MIME format. ------=_NextPart_000_0640_01DBE9A7.AE271A10 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0641_01DBE9A7.AE271A10" ------=_NextPart_001_0641_01DBE9A7.AE271A10 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Troy. Ill find time for us to connect on this internally. =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Troy Riha =20 Sent: Monday, June 30, 2025 10:02 AM To: eclark@thekey.com Cc: Kristy Poyner ; Emily Penne = ; Michael Jichetti ; = Cheryl Cartwright ; Joey Taylor = ; Timothy Thomas ; = marykatherine.cope@thekey.com; Frank Liu ; Katherine = Cope ; Michelle Schefter = ; Chakera Dixon ; Amy = Konke Subject: Re: Tax Updates | Montreal Client 168336 Anna Jeffery =20 To add or change a tax rate is more operational and just a configuration = update (less than an hour). To test at client level is a small effort = as well, and can be done with Emily that will not impact the current = priorities the development team is focused on. =20 =20 On Mon, Jun 30, 2025 at 9:56=E2=80=AFAM > wrote: Hi All- =20 Any enhancements in NS need to be scoped, approved for = spend/prioritized, then built and deployed and it=E2=80=99s my = understanding Appwrap is at capacity. Troy- Can you confirm? I know = we=E2=80=99ve got CareScout, Valuecare, and AOB ahead of this and I want = to ensure we=E2=80=99re marching forward in unison.=20 =20 =20 Kind regards- =20 Elizabeth Clark Director | TheKey Mobile: 619.822.4855 =20 =20 From: Kristy Poyner >=20 Sent: Monday, June 30, 2025 9:36 AM To: Emily Penne >; = Michael Jichetti >; Cheryl Cartwright = > Cc: eclark@thekey.com ; Joey Taylor = >; Timothy = Thomas >; = marykatherine.cope@thekey.com ; = Frank Liu >; Troy Riha = >; Katherine Cope = >; = Michelle Schefter >; Chakera Dixon >; Amy Konke > Subject: Re: Tax Updates | Montreal Client 168336 Anna Jeffery =20 Hi Emily, =20 There is not an available tax code in NetSuite that uses the correct = percentage for PST and HST for us to use in order to add it manually.=20 =20 Thank you, Kristy Poyner Billing Manager =20 Upcoming Time Off: July 4th, 2025 =20 =20 =20 _____ =20 From: Emily Penne > Sent: Monday, June 30, 2025 10:51 AM To: Kristy Poyner >; Michael Jichetti = >; = Cheryl Cartwright > Cc: eclark@thekey.com >; Joey Taylor >; Timothy Thomas >; marykatherine.cope@thekey.com = >; Frank Liu >; Troy Riha >; Katherine Cope = >; = Michelle Schefter >; Chakera Dixon >; Amy Konke > Subject: RE: Tax Updates | Montreal Client 168336 Anna Jeffery=20 =20 Hi Kristy and Team =20 Unfortunately, I had not had the availability to check this yet. Will = keep you posted as soon as we can. If we are able to manually change the = Rate on the invoice already generated will that help for now? Thanks Emi