--000000000000fa586d0617f32a99 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Louise, Tim let me know that more caregivers are coming through via the search term "home care assistance". I reviewed Callrail again and they are coming through our BR Max Clicks campaign. I also that they all come from the referrer https://support.google.com/adsense/answer/14201307?hl=3Den, which = I believe means it was served outside of the Google Search ads. Do we have Search Partners turned on for our settings? If so, let's remove that and restrict ads just to Google Search. This seems to be a partner site and we can't exclude specific ones. I searched for this site online and found this Reddit article of others who have had similar issues and the recommendation was also to turn off search partners. I've added Carmina, who I work with from Google, directly to this chain. Carmina - does this seem like a Search Partners website to you? Reyna - is this something you've come across with Search Partners? Thanks, On Tue, May 7, 2024 at 12:56=E2=80=AFPM Alexa Graziani wrote: > I confirmed with IT and legal and we will have weblogs by the end of the > week (or an update on timing if it proves to be more difficult). However, > our weblogs don't differentiate between sources. I'm not sure if that wil= l > help but it will at least complete the ask so hopefully that will allow > them to move forward. > > On Tue, May 7, 2024 at 11:53=E2=80=AFAM Alexa Graziani > wrote: > >> I'll reach out to Phil to see about the logs and my Google rep to see if >> this is the type of response she expected. >> >> The link the support person sent has this section at the end: >> >> "Reporting invalid traffic >> >> There are many common reasons for increased traffic that don't involve >> invalid interactions. However, if you suspect that your account is indee= d >> affected by invalid interaction activity, we'll investigate your account= . >> >> Our team of specialists use a variety of different signals including >> click and impression information to identify sources of invalid activity= . >> Because of the large number of data points we look at, an investigation >> into your account may take several business days to complete. When you >> request an investigation, please share as much information you have abou= t >> the traffic you're concerned about." >> >> >> It also says the following, which is what we are trying to do. >> >> "You=E2=80=99ll be credited for any invalid interaction that escaped our >> automated detection in the past 2 months." >> >> >> Louise, please let them know that we want to move forward with a full >> account investigation with the goal of getting credited for invalid >> interactions that escaped automated detection and that we'll followup wi= th >> the weblogs. >> >> On Tue, May 7, 2024 at 8:11=E2=80=AFAM Timothy Thomas wr= ote: >> >>> That's above my IT paygrade. Alexa? >>> >>> On Tue, May 7, 2024 at 11:02=E2=80=AFAM Louise Sca