----==_mimepart_655e727ac242_2152b0106db7784735760 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you so much for your assistance regarding this matter. = Thanks,=C2=A0 Lito Delapena Help Desk Manager Billing@thekey.co= m 866-226-1702 *Please note we are closed on Thursday 11/23/2023 & F= riday 11/24/2023 in observance of the Thanksgiving Holiday* = = On Wed, 22 Nov at 12:27 PM , Lito Delapena wrote:= = = Hi Tim, = = Would it be at all possible to complete this transfer today as the clien= ts POA just called to follow up on the status of her overpayment? = = = Thanks,=C2=A0 = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = *Please note we are closed on Thursday 11/23/2023 & Friday 11/24/2023 in= observance of the Thanksgiving Holiday* = = = = On Wed, 22 Nov at 12:26 PM , TimThomas = wrote: Timothy, = Let me know if you want me to initiate the etransfer? = = Tim Thomas Sr. = 514 726 7647 = = = = = = = = On Nov 22, 2023, at 10:21 AM, Lito Delapena wrote: = = = =EF=BB=BF = = = Good Morning Tim, = = I have spoke with Montreal Client POA Jarmila Frydl's POA Milena Frydl a= nd last month she sent us two E-Transfers for payment towards their last = invoice but we also charged their credit card for the full amount totalin= g $7,263.55 = = There are currently two E-transfer amounts that are sitting unallocated = in QB, would we be able to refund the client back today=C2=A0 = = =E2=80=8B10/17/2023 $3000 = 10/19/2023 $1,263.55 = = Total refund: $4,263.55 = = = = = = Lito Delapena = Help Desk Manager = Billing@thekey.com = 866-226-1702 = = *Please note we are closed on Thursday 11/23/2023 & Friday 11/24/2023 in= observance of the Thanksgiving Holiday* = = = = On Tue, 21 Nov at 7:31 PM , 1000000000038371 Jarmila Frydl (Montreal) = wrote: = Hello, = = as I have already emailed you I have been charged twice for your service= s. = I have not received any response from you as of today. = I need you to e-transfer back $4263.55 to the account of my mother (invo= ice #50624) as that amount has already been charged to my credit card. = Please confirm the receipt of this email. = = If you may have any questions or require clarifications do not hesitate = to contact me. = Thank you for giving this matter your attention. = = Best Regards, = M.Frydl ----==_mimepart_655e727ac242_2152b0106db7784735760 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, Thank you so much for your assistance regarding this matter. Thanks,=C2=A0 Lito Delapena Help Desk Manager Billing@thekey.com 866-226-1702 *Please note we are closed on Thursday 11/23/2023 & Friday 11/24= /2023 in observance of the Thanksgiving Holiday* On Wed, 22 Nov at 12:27 PM , Lito Delapena &l= t;billing@thekey.com> wrote: Hi Tim, Would it be at all possible to complete this transfer to= day as the clients POA just called to follow up on the status of her over= payment? Thanks,=C2=A0 Lito Dela