Re: Billing Error

From
Claudia Vasquez <claudia.vasquez@thekey.com>
To
Timothy Thomas <tt@thekey.com>
CC
Pamela Luarte <pamela.luarte@thekey.com>, TheKey Billing <Billing@thekey.com>
Date
Tue, 3 Oct 2023 12:30:13 -0700
Folder
INBOX
--000000000000fa60ae0606d4eb6c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Invoice from Sept 1-15th client was over charged $1,501.50 and CG Harnoor Kaur was overpaid $867.00 (39 hrs). Invoice: Sept 16-30th Client has been overbilled by $1,848.00 Please let us know if there is anything else we can do on our end. Thank you, Claudia On Tue, Oct 3, 2023 at 11:49=E2=80=AFAM Timothy Thomas wrot= e: > Pam / Claudia can you provide us with the specific details of the > overcharge and overpay? How many hours? > > Thanks > > On Tue, Oct 3, 2023 at 2:30=E2=80=AFPM Pamela Luarte > wrote: > >> Good afternoon, >> >> It was brought to our attention while going through billing for Winnipeg >> that a significant error occurred for the dates of September 13 - 18, >> 2023. This will heavily impact our client Diane Wittmier, the invoice t= hat >> has been sent will be quite higher and staff Harnoor Kaur has been over >> paid. There are notes on all dates of the error. >> Is there a way to rescind the invoice before it disrupts our client? >> Kindly advise what our next steps are. >> >> Thank you, >> Pam >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 *Claudia Vasquez* *Staffing Manager* *Direct: 778-403-0854* *Office:* 778-279-3634 Email: claudia.vasquez@thekey.com [image: TheKey] --000000000000fa60ae0606d4eb6c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 Invoice from Sept 1-1= 5th client was over charged $1,501.50 and CG Harnoor Kaur was overpaid $867= .00 (39 hrs).=C2=A0 Invoice: Sept 16-30th Client h= as been overbilled by $1,848.00 Please let us know= if there is anything else we can do on our end.=C2=A0 = Thank you,=C2=A0 Claudia=C2=A0 On Tue, O= ct 3, 2023 at 11:49=E2=80=AFAM Timothy Thomas &lt; tt@thekey.com &gt; wrote: Pam / Claudia can you provide us with= the specific details of the overcharge and overpay? How many hours?=C2=A0 Thanks=C2=A0 On Tue, Oct 3, 2023 at 2:30=E2=80=AFPM= Pamela Luarte &lt; pamela.luarte@thekey.com &gt; wrote: Good afternoon,=C2=A0 It was brought=C2=A0to our attention while going through billi= ng for Winnipeg that a significant error occurred for the dates of Septembe= r 13 - 18, 2023.=C2=A0 This will heavily impact our client Diane Wittmier, = the invoice that has been sent will be quite higher and staff Harnoor Kaur = has been over paid.=C2=A0 There are notes on all dates of the error. Is there a way to rescind the invoice before it disrupts our client?=C2= =A0=C2=A0 Kindly advise what our next steps are. Thank you, Pam -- Tim Thomas Head of Canada Division Please note my email has changed: <a href=3D"mailto:tt@thekey.com" title=3D"Create new email to Tim Tho= mas" style=3D"color:rgb(77,77,79);background-color:transparent" target=3D"_=