Re: Montreal Billable Hours Feb

No lol!! But wouldnt that mess with insurable hours?

On Wed, Mar 25, 2026 at 1:28 PM Timothy Thomas <tt@thekey.com> wrote:

> can you bill all the hours but reduce the rate overall so it's blended? So
> instead of removing 5 hours and billing another 5 at the full rate, you
> spread it out acrossd the 10 hours, follow me?
>
> On Wed, Mar 25, 2026 at 9:38 AM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> Hey Donny,
>>
>> Sorry for the delayed response, this thread got drowned by the emails
>> that came through over the weekend. That would make a lot more sense. The
>> Tableau number is very close to the paid hours in Wellsky.
>>
>> @Timothy Thomas <tt@thekey.com> The discrepancy is due to Cheques
>> Emploie. We remove the hours from the caregiver but still bill the clients
>> the discounted rates. I can see our CGM being upset about using paid hours
>> as they are still doing the work for CE. Not sure if there is a workaround
>> here?
>>
>> Appreciate the insight Donny,
>>
>> On Fri, Mar 20, 2026 at 6:10 PM Donny Deshotels <
>> donny.deshotels@thekey.com> wrote:
>>
>>> Joey,
>>>
>>> Are you totaling the Billed Hours or the Paid Hours? For CGMs, we are
>>> using the Paid hours (employee related hours). It looks like this may tie
>>> out, but I am having trouble determining how much on this report i need to
>>> take out for orientation. is it about 42 hours? That's the gap I see
>>> between Tableau and the Wellsky Paid hours (but the Reg and OT are
>>> overlapping so I'm not 100%).
>>>
>>> [image: image.png]
>>>
>>> Donny
>>> VP, Data and Analytics
>>> *225.916.9227 *
>>>
>>>
>>> On Fri, Mar 20, 2026 at 2:56 PM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Yes!! I removed those when I sent Donny the initial email in this
>>>> thread!! It's 18,539 hours once orientation is removed!
>>>>
>>>> Thanks!
>>>>
>>>> On Fri, Mar 20, 2026 at 3:48 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Just calling out the 42 orientation hours for the month
>>>>>
>>>>> On Fri, Mar 20, 2026 at 3:38 PM Joey Taylor <joey.taylor@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Good Afternoon Donny,
>>>>>>
>>>>>> Apologies for the delay, I was on the road this AM and am just
>>>>>> catching up on emails. We have no couple care clients in Montreal!
>>>>>> We do have a live-in client, would that affect it? I have attached a
>>>>>> report detailing all billed clients in February and the total hours. Let me
>>>>>> know if you need anything else.
>>>>>>
>>>>>> Thank you again for looking into this,
>>>>>>
>>>>>> On Thu, Mar 19, 2026 at 4:33 PM Donny Deshotels <
>>>>>> donny.deshotels@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Joey,
>>>>>>>
>>>>>>> I see you removed orientation hours. I wanted to make sure you saw
>>>>>>> all the potential reasons for hours not showing in the dashboard. Below is
>>>>>>> from the "Info" button tool tip. I think the main item i would point out is
>>>>>>> # 2 for couples care. It doesn't go into much explanation, but basically
>>>>>>> the way we are reporting is the caregiver is only being paid for the time
>>>>>>> they work whereas in many/most cases we are double billing the hours for
>>>>>>> the couples care (both clients). Could it be a variance due to these
>>>>>>> clients?
>>>>>>>
>>>>>>> If this still doesn't explain it, can you send me a detail report
>>>>>>> from Wellsky (including clients and hours) and we will look into it.
>>>>>>>
>>>>>>> Important Notes about Paid Hours:
>>>>>>> 1. Paid Hours are not fully reflected for the prior week until
>>>>>>> Wednesday after billing team has finalized billing on Tuesday
>>>>>>> 2. Paid Hours will be lower than billed hours for couples care
>>>>>>> clients
>>>>>>> 3. Training/Orientation related paid hours are excluded
>>>>>>>
>>>>>>> Donny
>>>>>>> VP, Data and Analytics
>>>>>>> *225.916.9227 *
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Mar 19, 2026 at 11:28 AM Joey Taylor <joey.taylor@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Good Morning Donny,
>>>>>>>>
>>>>>>>> I was trying to help my CGM better understand the February bonus
>>>>>>>> plan, but I had a couple of questions due to some discrepancies in date.
>>>>>>>> For the month of Feb:
>>>>>>>> *Wellsky: *18,539 hours (I removed orientation hours)
>>>>>>>> *Tableau: *17,619 hours
>>>>>>>> *P&L: *18,196 hours
>>>>>>>>
>>>>>>>> Both Nikita and Melissa confirmed that all clients are linked to
>>>>>>>> them in Wellsky (I had them double check). If you can provide insight into
>>>>>>>> why the Tableau data is almost 1,000 hours off from Wellsky, it would be
>>>>>>>> much appreciated.
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>> Joey Taylor
>>>>>>>>
>>>>>>>> *Directeur Général/**General Manager*
>>>>>>>>
>>>>>>>> 514-907-5065
>>>>>>>>
>>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Joey Taylor
>>>>>>
>>>>>> *Directeur Général/**General Manager*
>>>>>>
>>>>>> 514-907-5065
>>>>>>
>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Joey Taylor
>>>>
>>>> *Directeur Général/**General Manager*
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca   <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>
>>
>> --
>>
>> Joey Taylor
>>
>> *Directeur Général/**General Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>

Joey Taylor

*Directeur Général/**General Manager*

514-907-5065

TheKey.ca   <https://thekey.ca/>

[image: TheKey]