--00000000000044a0b70608507010 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No problem Tim! I also sent a note to Sarah and the SF team and CCed you. I'm concerned we're not capturing all of the postal codes in SF for Canada. Luckily my team escalates these to me, but even so it's not good that it went into the closed ticket no office dead zone. I'll wait to see how Sarah and her team respond and set up a meeting with you and them next week if it doesn't look like we're making progress. The system shouldn't block my team from getting valuable leads to your team. Thanks! GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Sun, Oct 22, 2023 at 9:11=E2=80=AFAM Timothy Thomas wrot= e: > I spoke to him. We should have an assessment scheduled for tomorrow. > Waiting for confirmation. > > Thanks Gabrielle. > > On Sun, Oct 22, 2023 at 11:43=E2=80=AFAM Gabrielle Wolfe > wrote: > >> Looks like he called in a second time. >> >> >> https://homecareassistance.lightning.force.com/lightning/r/Lead/00Q7V000= 01ujfWNUAY/view >> >> >> Gabrielle Wolfe >> * Please note my email has changed: * >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Sun, Oct 22, 2023 at 8:38=E2=80=AFAM Gabrielle Wolfe >> wrote: >> >>> >>> https://homecareassistance.lightning.force.com/lightning/r/Lead/00Q7V00= 001ujfOPUAY/view >>> >>> Wanted to flag this urgent start 24x7 case to you, the zip code says yo= u >>> do not service the area, but since it's 24x7 I wanted to push it throug= h to >>> you guys just in case. The system automatically closed the lead and I = was >>> unable to reopen it, so I just reassigned it to your office and Desiree >>> manually so you can see it. >>> >>> Tried to call Desiree, Joey, and Tim, I also tried your on-call line fo= r >>> your intake team but Nina let me know Kerryanne who does urgent start >>> intakes is our on vacation for a few weeks. >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> * Please note my email has changed: * >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >> --00000000000044a0b70608507010 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No problem Tim!=C2=A0 I also sent a note to Sarah and the = SF team and CCed you.=C2=A0 I'm concerned we're not capturing all o= f the postal codes in SF for Canada.=C2=A0 Luckily my team escalates these = to me, but even so it's not good that it went into the closed ticket no= office dead zone.=C2=A0 I'll wait to see how Sarah and her team respon= d and set up a meeting with you and them next week if it doesn't look l= ike we're making progress.=C2=A0 The system shouldn't block my team= from getting valuable leads to your team. Thanks! = GW Gabrielle Wolfe Please note my email has changed: gwolfe@thekey.com <font style=3D"color:rgb(77,77,79)!important;font-family