--000000000000d2e7200606c04bc9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the follow-up Tim. Unfortunate, but perhaps not wholly so as I didn't get the sense that Cheryl was 120% enthusiastic on it. I understand that we may look for upgrades here, and that's ok. I also understand the short term pain for mOntreal while short. LMK if there's anything you need my help with visavis recruitment or HR. On Mon, Oct 2, 2023 at 2:51=E2=80=AFPM Timothy Thomas wrote= : > Hi Chen, > > Thanks again for a great meeting last week. I as well as the Regional > managers walked away enthusiastic about where the company is headed and t= he > renewed sense of ownership we have. > > As I mentioned by text, I'm away from the 16th to the 29th. Hopefully we > can find some time to meet in early November. > > The team has already begun working on our priorities and I'll have an > update for you on Thursday. Some unfortunate news came in this morning, > Anamarija has decided to move on to a new opportunity and resigned. Toron= to > will need a new hire for the hybrid role. > > You've captured all the Canadian issues apart from the health benefits, > where Chuck raised the point about disability. > > I've compiled the list of employees which I believe are due for an > increase (over 18 months). I've taken into account the bonus plan additio= ns > made possible when the standard model launched last August. I'm just > waiting to confirm the dates of their last increase as I don't > fully trust the data in Workday. I'll send that to you asap for review. > > Best, > Tim > > On Mon, Oct 2, 2023 at 12:52=E2=80=AFPM Chen Xie wrote: > >> Hi Tim, >> >> I will work on getting us a good date for the next follow-up Canada visi= t >> with Chris. Please consider whether Montreal makes the most sense, we ha= ve >> a potential option to come up on the 26th and spend the day on the 27th >> (don't hold us to it yet) potentially. Either way, as you can tell the >> mantra of the year is entrepreneurship and ownership. As such, it would = be >> really great to continue down the road of your regional managers feeling >> like the 'business owner' of the markets in which they sit (alongside wi= th >> developing/managing talent across Canada of course). As such, think of a= n >> agenda in which in addition to the general 1:1 what's going well, what a= re >> your concerns that need to be heard, if your managers could plan to spea= k >> on the rationale behind, and our progress toward, the key initiatives we >> discussed last week: >> >> Toronto --- Front Facing Team Upgrades >> Vancouver --- Sponsorship Acceleration >> Calgary --- Govt Program >> Montreal --- Client Retention >> >> We can work on these in our Thursday meetings. >> >> In addition, we have the couple of things you raised: >> >> IVR Canadian Recording >> Billing Resolution >> Brand >> Canada Retirement Plan >> >> Let me know if I missed anything on the global issues. >> >> Lastly, w