--000000000000122f4d05f80cf42f Content-Type: text/plain; charset="UTF-8" Hi Ali, I am back in the office today and was informed by the staff that there were a number of calls and complaints from Clients upset by the following issues: 1) the invoice for March 13 was sent out on March 13 and again on March 19 resulting in confusion as to which week it was in relation to 2)payments were not processed and entered on time so invoices were sent out showing an outstanding balance for the Clients when there should not have been any. We even had a Client show up in the office with a cheque because he was worried that his credit card didn't work as an outstanding amount was showing on the invoice and another who was worried about cash flow because the payment wasn't processed on time. 3)VCH was confused because they were sent an invoice for a Client that wasn't theirs resulting in a lot of back and forth with the scheduling team I just wanted to bring this to your attention in case you weren't aware. I understand that you guys are dealing with a lot as you are handling all of Canada so just let me know if you need support in any way. Furthermore, I have updated all the cheque payments in Clear Care and will be depositing shortly so bank deposit log will be updated accordingly. Warm regards, Carolina -- Carolina Orosa Consultant Home Care Assistance 1861 Marine Drive, West Vancouver, BC V7V1J7 ph: (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * https://www.youtube.com/watch?v=RX_4cCVybg8 --000000000000122f4d05f80cf42f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali, I am back in the office today a= nd was informed by the staff that there were a number of calls and complain= ts from Clients upset by the following issues:=C2=A0 1) the invoice for Mar= ch 13 was sent out on March 13 and again on March 19 resulting in confusion= as to which week it was in relation to 2)payments were not processed and e= ntered on time so invoices were sent out showing an outstanding balance for= the Clients when there should not have been any. We even had a Client show= up in the office with a cheque because=C2=A0he was worried that his credit= card didn't work as an outstanding=C2=A0amount was showing on the invo= ice and another who was worried about cash flow because the payment wasn= 9;t processed on time. 3)VCH was confused because=C2=A0they were sent an in= voice for a Client that wasn't theirs resulting in a lot of back and fo= rth with the scheduling team I just wanted to brin= g this to your attention in case you weren't aware. I understand=C2=A0t= hat you guys are dealing with a lot as you are handling all of Canada so ju= st let me know if you need support in any way. Fur= thermore, I have updated all the cheque payments in Clear Care and will be = depositing shortly so bank deposit log will be updated accordingly. Warm regards, Carolina -- Carolina Orosa Consultant Home Care