--000000000000d6eee0061a66a19d Content-Type: text/plain; charset="UTF-8" Not 100% sure how we lost access, Calgary and Winnipeg were rerouting us to Vancouver, which makles totally zero sense at all. I managed to find a workaround so the agents are back in, will regroup with the ClearCare team Monday. Just in case, if any of you see an account called After Hours Scheduling, please do not delete it, that's the call center. Our two accounts in your ClearCare instances look like this: Office: Calgary ClearCare Base URL: homecareassistancecalgary Email: CallCenter_CC@thekey.com First Name: AH Ticket Last Name: FreshDesk Office: Calgary ClearCare Base URL: homecareassistancecalgary Email: frontoffice@fraxoutsourcing.com First Name: After Hours CN CLG Last Name: Scheduling Office: Winnipeg ClearCare Base URL: HomeCareAssistanceWinnipeg Email: CallCenter_CC@thekey.com First Name: AH Ticket Last Name: FreshDesk Office: Calgary ClearCare Base URL: HomeCareAssistanceWinnipeg Email: frontoffice@fraxoutsourcing.com First Name: After Hours CN WPG Last Name: Scheduling Thanks! GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] --000000000000d6eee0061a66a19d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Not 100% sure how we lost access, Calgary and Winnipeg wer= e rerouting us to Vancouver, which makles totally zero sense at all.=C2=A0 = I managed to find a workaround so the agents are back in, will regroup with= the ClearCare team Monday. Just in case, if any of you = see an account called After Hours Scheduling, please do not delete it, that= 's the call center.=C2=A0=C2=A0 Our two=C2=A0a= ccounts in your ClearCare instances look like this: Office: Calgary ClearCare Base URL:=C2=A0 homecareassistance= calgary Email:=C2=A0 =C2=A0 CallCenter_CC@thekey.com = First Name:=C2=A0 AH Ticket Last Name: FreshDesk Office: Calgary = ClearCare Base URL:=C2=A0 homecareassistancecalgary = Email:=C2=A0 =C2=A0 frontoffice@fraxoutsourcing.com First Name: After Hours CN CLG Last Name: Scheduling Office: Winnipeg <s= pan style=3D"color:rgb(24,24,