This is a multipart message in MIME format. ------=_NextPart_000_062A_01D9AB17.AE6F7D80 Content-Type: multipart/alternative; boundary="----=_NextPart_001_062B_01D9AB17.AE6F7D80" ------=_NextPart_001_062B_01D9AB17.AE6F7D80 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim- Thank you for sending this over. In the future you can send directly to = Billing@TheKey.Com and the Invoicing team = will work on the credit for you and provide a copy of all credits when = complete. Iâve looped that team in now so they can complete this = for you today. Do you want us to reach out to the client to notify her it is complete = or is she French speaking? Elizabeth Clark Director, CI & Transformation Long Term Care Insurance, Onboarding TheKey From: Timothy Thomas Sent: Thursday, June 29, 2023 9:01 AM To: Elizabeth Clark Subject: Monique Jacob Hi Elizabeth, I have another credit required for the CES program. Client is Monique = Jacob, also disorganized. The caregiver was getting paid the subsidy = while we thought they were not approved, turns out they were. Client is due a credit of $3420. Calculated from March 13th to date = (June 25th) at 12 hours a week x $19/hr (caregiver rate) total 180 = hours. In addition, effective March 13th 2023 the client should have been sales = tax exempt so we will need to credit the taxes paid and make an = adjustment for that. I will need to know this amount in order to advise = the client. Please let me know if you have any questions Tim -- Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 TheKey.ca ------=_NextPart_001_062B_01D9AB17.AE6F7D80 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hello Tim- Thank you = for sending this over. In the future you can send directly to Billing@TheKey.Com and the = Invoicing team will work on the credit for you and provide a copy of all = credits when complete. Iâve looped that team in now so they can = complete this for you today. Do you want = us to reach out to the client to notify her it is complete or is she = French speaking? Elizabeth Clark <span = style='font-s