----==_mimepart_642cc89e4418a_3d4a60458248 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable This is an email to remind you that your request (#465268) is pending and= awaits your feedback. ---------------------------------------------- Devon, Apr 3, 2023, 8:45 PM EDT Hey Louise, My name is Devon and I am with the Tier 2 support team here at CallRail. = I am happy to assist. I see your louise@20eight.ca email on the "The Key" account. The Key has = both the HCA Montreal English and HCA Montreal French company in their ac= count. You should be able to change accounts by following the steps below: 1. To switch accounts, click the **Account icon** in the top left. 2. In the My Accounts panel, you'll see a list under Switch Accounts of t= he accounts associated with your username. Click the desired account to s= witch to it.  Please let me know if this adequately helps you or if you would like addi= tional assistance here. Kind Regards, Devon | Support CallRail | 888.219.2787  ---------------------------------------------- Joshua, Apr 3, 2023, 5:33 PM EDT Hello Louise, Thank you for following up here, I will be happy to further assist. With your email being associated with two different accounts would need t= o toggle between the two in order to see both organizations. This article= shows how you can get this done. If you are not seeing this on your end, please let me know and I will be = happy to assist, I look forward to your response. Joshua Tier I Tech Support  ---------------------------------------------- Louise Scanlan, Apr 3, 2023, 3:46 PM EDT Hi Joshua, It was our understanding that I would now have access to the hca account = as a separate account (after the transfer) under my profile 20/eight DIGI= TAL Inc # 864-282-189 and that is not the case. Can you please look into= this for me? Thank you, Louise      ![](https://lh4.googleusercontent.com/eX5