--00000000000035954806128cac9e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI All, Thank you for looping me into this inquiry, currently reviewing this with the invoicing manager and well get back to you with resolution Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Feb 29, 2024 at 11:26=E2=80=AFAM Timothy Thomas wro= te: > Looping in @Lito Delapena can you please look > into this asap. > > On Thu, Feb 29, 2024 at 2:24=E2=80=AFPM Shawntel Sousa wrote: > >> So=E2=80=A6=E2=80=A6 from what I can gather from this email. Billing is = charge our CDHC >> clients (well at least this one) the CDHC match rate instead of their >> actual rate set in clear care. >> >> I would question how many of our clients pay above rate are actually not= . >> >> Please let me know if I am misunderstanding this. >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> ---------- Forwarded message --------- >> From: Marc Atkinson >> Date: Thu, Feb 29, 2024 at 12:05=E2=80=AFPM >> Subject: Fwd: 151254 Sue McMaster CDHC - Question CDHC Billing & Dispute >> of Invoice 703418 - [#681534] >> To: >> >> >> Hi Shawntel, >> >> Please see below for the information that our Invoicing manager Kristy >> provided to us. It seems that not only is the invoice that Sue is >> questioning valid in regards to payment responsiblity on her end, it als= o >> looks like we have an additional 79.70 hours that we need to bill to Sue= as >> well. 50.7 hours have been incorrectly billed to the CDHC that need to b= e >> moved to Sue, and we still need to invoice the remaining 29 hours from >> 2/26-2/28 (this doesn't even include 2/29, which need to be billed as we= ll. >> It's safe to assume these hours will also need to be billed to Sue). >> >> Please let us know how you wish to proceed from here. These shifts are >> her responsibility. >> >> Thank you! >> >> On Tue, 27 Feb at 6:19 PM , Shawntel Sousa >> wrote: >> Hi, >> >> I have let Sue know. >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> On Tue, Feb 27, 2024 at 4:05=E2=80=AFPM Marc Atkinson wrote: >> >>> Hi Shawntel, >>> >>> I placed this latest invoice into dispute in Versapay, so we will not >>> process payment on it until this gets resolved. If you could let Sue kn= ow >>> of this, that would be appreciated. >>> >>> Thanks! >>> >>> On Tue, 27 Feb at 2:03 PM , Shawntel Sousa >> ssousa@homecareassistance.com> wrote: >>> HI, >>> >>> Yes, it does look wrong, it looks like they changed the rate of the CDH= C >>> to Sue instead of CDHC. Can you ple