--000000000000e41ff30619ae81cb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Not sure the answer here? Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: John Janiga Date: Thu, May 30, 2024 at 12:01 PM Subject: Re: Gerard Rochon - Montreal Client To: Cynthia Lum CC: Joey Taylor , Tim Thomas , Timothy Thomas , Stephanie Fuston , TheKey Billing Hello Cynthia, I think because of the size of the check and the amount processed yesterday, we should refund. Does anyone have any thoughts on this? *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, May 30, 2024 at 11:53=E2=80=AFAM Cynthia Lum wrot= e: > Hi Joey and John, > > We received a check from this client yesterday for $12748.08 that was > dated 5/16/24 and was cashed by our lockbox. Should we refund this amoun= t > back to the PAD since it looks like we already processed the open balance > yesterday? > Check image attached > > > Cynthia Lum > Client Account Specialist > * Please note my email has changed: * > clum@thekey.com > 408-669-5030 > TheKey.com > [image: TheKey] > > > On Wed, May 29, 2024 at 10:08=E2=80=AFAM John Janiga > wrote: > >> Hello Joey, >> >> I will run these open charges now and report back if they were >> successful. >> >> Thank you! >> >> *John Janiga* >> Collections Analyst 2 >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Wed, May 29, 2024 at 12:48=E2=80=AFPM Joey Taylor >> wrote: >> >>> Good Afternoon, >>> >>> The client had paid by cheques (included below) that was post-dated. >>> J.P. Morgan returned the cheques and we shredded it. The client asked t= hat >>> we collect the funds through PAD. Please do so. >>> >>> Thank you, >>> >>> Joey Taylor >>> >>> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >>> >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >> --000000000000e41ff30619ae81cb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Not sure the answer here? Joey Taylor Directeur G=C3=A9n= =C3=A9ral/ General Manager 514-907-5065 TheKey.ca =C2=A0=C2=A0 <div= class=3D