--0000000000000ba96205d30ce15f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Timothy! What a mess! I wasn't made aware of any updates at all! I hope that she can get this corrected ASAP. No one else has complained so I feel it has to be something with your system that is not working correctly. Best, On Mon, Dec 13, 2021 at 12:23 PM Timothy Thomas wrote: > Hi Lydia, > > Thank you for the email. Yes I'm aware of this update. Seems it was > implemented only last week on our account. However it doesn't explain why > we have stopped receiving SMS replies from caregivers as of last Thursday= . > > Also perhaps you can explain how the feature update impacts my ability to > respond to missed clock in/out notifications. In the past the notificatio= ns > would come in as individual texts and I could reply to a CG asking why th= ey > had not clocked in / out etc...now that the messages are all grouped > together in one thread and for example I receive three missed clock ins a= t > the same time, am I able to message those caregivers via that thread? > > Please have our SMS reply issue resolved ASAP, we're flying blind here > unable to send out blasts to fill shifts. > > Thank you! > Tim > > On Mon, Dec 13, 2021 at 3:06 PM Lydia Riddle > wrote: > >> Hi All, >> >> We released an update to the SMS on 11/23. An email was sent to all >> users and it read (in part) as follows: >> >> *SMS Improvements* >> >> We have implemented a feature desired by many agencies, where Caregivers >> will now receive all alerts, except First-Come First-Serve (FCFS), and >> shift reminders from the agency=E2=80=99s telephony number. Additionally= , if an >> Admin has SMS alerts enabled for Missed Clock In/Out, those alerts to th= e >> admins will also come via the agency's telephony number. >> >> All FCFS messages will work the same way as before. >> >> We will release an FAQ over the next few days. In the meantime, please >> let me know if we have any questions. @Timothy Thomas >> , if it would help, I'm happy to schedule a >> quick call to answer any questions that you may have. >> >> Kind regards, >> >> >> >> *Lydia Riddle | **Well**Sky* >> >> *Client Relationship Manager * >> >> *New Number:* (519) 714 2828 >> >> >> >> Software and services for realizing care=E2=80=99s potential >> >> >> >> *Learn more at WellSky.com **Follow us on social:* >> LinkedIn | Facebook >> | Twitter >> | Instagram >> >> >> >> >> *This message (including any attachments) constitutes a private >> communication intended for a specific individual(s) and may contain >> confidential information. If you are not the intended recipient, please >> notify the sender by return email and delete this message and any >> attachments. Any unauthorized disclosure, copying or distribution of thi= s >> message is not permitted. This email does not create a binding agreement >> between WellSky Corporation and any third party.* >> >> ------------------------------ >> *From:* Gabrie