--000000000000814af8061e79bb27 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I want to make sure that you received the other email I sent this morning, confirming that a rejection notice came through and that we are good to go in issuing the e-transfer to Wendy for deposit to her new bank account. Thank you. You may also reach out to our HR Service Center *@ 888-874-8088 OR HRSERVICECENTER@THEKEY.COM * Best, *Gee Gorospe-Nitafan * Sr. Payroll Manager * Please note my email has changed: * gnitafan@thekey.com 408-769-6590 TheKey.com [image: TheKey] On Tue, Jul 30, 2024 at 6:26=E2=80=AFAM Timothy Thomas wrot= e: > Hi Girlie, > > I'm ok proceeding with an etransfer provided we can get confirmation of > the rejection prior to the next pay period. > > On Mon, Jul 29, 2024 at 9:41=E2=80=AFPM Girlie Gorospe-Nitafan gnitafan@thekey.com> wrote: > >> Hi Germaine and Tim >> >> Deferring this to you. Please advise on how to proceed. As of this time, >> we have not received the funds back nor a notice of rejection from >> Dayforce. The only proof that Wendy is providing is the date the bank >> account closed, which was 07/24. Payroll was completed and submitted on >> 07/23. I'm not sure of Ceridian's timing in releasing the funds but that= 1 >> day could be material. The $35 service fee is a standard fee for request= ing >> a trace #. It doesn't need to be charged to the EE. >> >> Typically, we do not re-issue funds unless we have the funds back. But >> given Wendy's circumstances and her mortgage being up, please advise. >> >> Thank you >> >> >> >> ---------- Forwarded message --------- >> From: Wendy Loper >> Date: Mon, Jul 29, 2024, 4:49=E2=80=AFPM >> Subject: Fwd: [External] Bank notification of direct deposit refusal to >> old account >> To: Girlie Gorospe-Nitafan >> Cc: Timothy Thomas >> >> >> Hello, >> >> Does the information below not indicate that the funds could not have >> been transferred because the account is closed? >> Scotia Bank has already informed me that the funds were not delivered. >> How is this not adequate proof? >> >> I was informed that I would be e tranfered as soon as proof was received= . >> The information below clearly indicates that. Furthermore, >> I advised accounting immediatley after the account was closed and >> provided my new banking information. The information below even provides >> the date of closure. I do not understand why there would be a penalty >> charge of $35.00. Changing banking information is a fairly common >> occurance. My mortgage was up for re newal and we re morgaged with anoth= er >> banking institution hence the closure. >> >> >> Please advise. >> >> Thank you, >> >> >> *Wendy Loper DSW, LPN* >> >> >> *Gestionnaire des Soins* >> >> *Client Success Manager* >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> ---------- Forwarded message --------- >> From: Seale, Taylor >> Date: Mon, Jul 29, 2024 at 4:17=E2=80=AFPM >> Subject: RE: [External]