--0000000000004c033c05feb95258 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, The last payment we received was June 5th. The balance is now around $2,500. Thanks, Sumira On Thu, Jun 22, 2023 at 7:25=E2=80=AFAM Timothy Thomas wrot= e: > Ali, have we been paid yet? > > On Wed, Jun 21, 2023 at 1:50=E2=80=AFPM Timothy Thomas wr= ote: > >> Has this client made a payment yet? >> >> On Fri, Jun 16, 2023 at 10:21=E2=80=AFAM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Thank you >>> >>> -Sumira >>> >>> On Fri, Jun 16, 2023 at 7:18=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> No response yet. They need to clear their balance first. >>>> >>>> On Fri, Jun 16, 2023 at 10:18=E2=80=AFAM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> Did you get a reply from the client? >>>>> Are we giving them a credit? >>>>> >>>>> Thanks, >>>>> Sumira >>>>> >>>>> On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Timothy Thomas wrote: >>>>> >>>>>> Hi Fabio, >>>>>> >>>>>> We calculated that you utilized 136 hours of service since the price >>>>>> increase took effect, which represents $462.40. >>>>>> >>>>>> I suggest we split the difference and offer you a credit of $231.20. >>>>>> >>>>>> Your account is currently 3 weeks behind. We will apply that credit >>>>>> on your next invoice, once your account is brought up to date. >>>>>> >>>>>> I=E2=80=99ve copied Ali who can assist you with any other billing qu= estions. >>>>>> >>>>>> Best regards >>>>>> Tim >>>>>> >>>>>> On Wed, Jun 14, 2023 at 6:29 PM Fabio Gatti >>>>>> wrote: >>>>>> >>>>>>> Hi Tim, >>>>>>> >>>>>>> Unfortunately the method it was communicated does not abide by >>>>>>> consumer protection law as there was no indication as to what the e= mail >>>>>>> contained (no reference in the email title or body of the email con= cerning >>>>>>> the document or purpose of the link) and it was sent by an unknown = source >>>>>>> (our contract is with Home Care assistance and there is no mention = of the >>>>>>> The Key company) . How can you expect your clients to blindly open = links >>>>>>> with no subject or context as to what it pertains to. Due to the fr= audulent >>>>>>> methods in which the notification was sent, the prior request to re= vise all >>>>>>> invoices to the original price remains open. >>>>>>> >>>>>>> >>>>>>> Sincerely, >>>>>>> >>>>>>> Fabio Gatti >>>>>>> >>>>>>> On Jun 14, 2023, at 9:30 AM, Timothy Thomas wrote: >>>>>>> >>>>>>> =EF=BB=BF >>>>>>> >>>>>>> Good morning Mr. Gatti, >>>>>>> >>>>>>> Please find enclosed a copy of the price increase notice that was >>>>>>> sent to the email address cgatti.selection@gmail.com via our >>>>>>> Pandadoc system on March 16th, 2023. >>>>>>> >>>>>>> Best regards, >>>>>>> >>>>>>> -- >>>>>>> Tim Thomas >>>>>>> Head of Canada Division >>>>>>> *Please note my email has changed:* >>>>>>> tt@TheKey.com >>>>>>> (514) 591-9387 >>>>>>> TheKey.ca >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> >