--0000000000006e5ed605ea4a10ff Content-Type: multipart/alternative; boundary="0000000000006e5ed505ea4a10fe" --0000000000006e5ed505ea4a10fe Content-Type: text/plain; charset="UTF-8" I am good with the timeslot tomorrow. I am not available at 4PM EST Angie Kunnath *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Read our Mission Balanced Care Method Hospital to Home Care Review our Book Series Cognitive Therapeutics Our Recent Press Connect on LinkedIn Read our Reviews Watch our Videos Subscribe to our Blog On Wed, Oct 5, 2022 at 10:01 AM Timothy Thomas wrote: > I'm having a difficult time finding availability that overlaps in > everyone's calendar. Can we make it work for tomorrow between 3pm and 430 > EST, otherwise Wednesday the 12th at 4pm EST? > > On Wed, Oct 5, 2022 at 1:51 AM Sharon Speirs wrote: > >> A few thoughts >> >> - Vacation coverage - what makes the most sense in terms of markets >> but also in terms of efficiency ie Montreal - Melissa on vacation is it >> Maria who does scheduling or Nikita? Tyler on vacation is it someone from >> the Toronto team or is it Amrita- is it different based on role? ie >> Recruiters, Client Success, Client Solutions, Schedulers, On call >> >> >> - will we have blackout periods where no one can take vacation from >> the office team - holidays etc >> - Tagging of clients /caregivers- standardized for each office >> - Overtime, Uber, bonus for caregiver to take shifts, who says "yes" >> in each market >> - Caregivers wanting more hours - how is that shared weekly, so they >> are addressed by the scheduling team >> - Missed calls in 8 by 8 due to time differences etc - who is in >> charge of follow up - we can't just not answer the phone >> >> >> >> >> On Tue, Oct 4, 2022 at 9:04 AM Timothy Thomas wrote: >> >>> Good afternoon, >>> >>> Could you please send me any additional topics you would like to >>> discuss on our next leadership call? >>> >>> Thanks >>> >>> ---------- Forwarded message --------- >>> From: Charles Terlesky >>> Date: Tue, Oct 4, 2022 at 12:01 PM >>> Subject: Topics for Leadership Call >>> To: Timothy Thomas >>> >>> >>> Hi Tim, >>> >>> Here are some topics to discuss for the leadership call: >>> >>> - Call flow in the offices - who answers what calls? >>> - Tagging of the caregivers - is this done by the ambassador or the >>> recruitment team? >>> - Company Policies - will we have a standard document for all >>> offices? >>> - Forms - who sends out and who receives them? (time off, etc.) >>> - Caregiver App - who will manage the alerts? ( example: caregiver >>> requesting PPE through the App) >>> - Corporate policy f