Hi Timothy, I have an existing ticket with Anna regarding this issue. I had to gather more information from her so we can provide better assistance. Once we confirmed that this is still an ongoing issue with the caregivers we submitted a ticket to Wellsky right away so they can investigate what's causing this issue. As of the moment, we do not have any updates and still waiting for their response. Please see below screenshot of my conversation with Anna yesterday: Thank you for your patience while we work on this one and we'll definitely update you once we know more. Thanks,
On
Thu, 19 Dec at 11:38 AM
, Timothy Thomas <tt@thekey.com> wrote:
Thanks Audra. I’ve connected with Mike in IT.
On Thu, Dec 19, 2024 at 10:57 AM Audra Williams <audraw@thekey.com> wrote:
I'm sorry about that, Tim! I am looping in @David Wilson as I have not seen any communication and pinged him as well.
Best,
On Thu, Dec 19, 2024 at 5:32 AM Timothy Thomas <tt@thekey.com> wrote:
Good morning,
The Canadian team has submitted several tickets regarding an extended app outage in Canada and we have not heard back.
Caregivers are unable to clock in / out since Tuesday evening.
Please provide us with an update.
Thank you.
Tim Thomas Head of Midwest & Canada Divisions | TheKey
Mobile: 514.591.9387
Audra Williams
Director, Divisional Operations
(425) 757-7027
TheKey.com