--Apple-Mail-91A2FEF2-43DB-49B9-BAA3-A64DE8927783 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable For you. Tim Thomas Sr. 514 726 7647 Begin forwarded message: From: Laszlo Kovacs <laszlo.kovacs@thekey.= com> Date: January 17, 2024 at 2:24:56=E2=80=AFPM EST To:= Lito Delapena <billing@thekey.com>, Tim Thomas <tthomas@thekey= .com> Cc: Brian Boxall <bboxall@thekey.com>, Chuck Terles= ky <cterlesky@thekey.com>, Kristy Poyner <kristy.poyner@thekey.com&= gt; Subject: RE: Month end billing - [#628661] =EF=BB=BF @font-fac= e { font-family: "Cambria Math"; } @font-face { font-family: Calibri; } @font-face { font-family: fdtktid; } @font-face { font-family: "Helvetica Neue"; } p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in; font-size: 11pt; fon= t-family: Calibri, sans-serif; } a:link, span.MsoHyperlink { color: rgb(5, 99, 193); text-decoration: underli= ne; } span.separator { } span.EmailStyle20 { font-family: Calibri, sans-serif; color: windowtext; } .MsoChpDefault { font-family: Calibri, sans-serif; } @page WordSection1 { size: 8.5in 11in; margin: 1in; } div.WordSection1 { page: WordSection1; } = Hi Lito, Thanks for circling back. Tim =E2=80=93 We know we=E2=80=99re all shooting fo= r standard processes and uniformity across accounts where we can, but if you= want to make an exception here to avoid losing this customer I=E2=80=99d be= supportive. Your call. Best, From: Lito Delapena < bi= lling@thekey.com > Sent: Wednesday, January 17, 2024 10:46 A= M To: laszlo.kovacs@th= ekey.com ; tthomas@thekey.com Cc: bboxall@thekey.com ; cterlesky@thekey.com ; kristy.poyner@thekey.com Subject:= Fwd: Month end billing - [#628661] &nbs= p; Good Morning Laszlo, = Wanting to bring you ba= ck into the loop regarding Winnipeg client James Henderson and their request= for Monthly Billing. Explained to the clients POA Carol Pawluk and included= Tim, Brian and Chuck on the communication, They later had a meeting with th= e client and she is Cancelling Services due to the Billing cycle change and u= nless we can accommodate the monthly billing request. Client is currently an= elephant and will remain that way if we are able to retain them. Can y= ou approve this request and we can work with invoicing to get a process in p= lace? Tha= nk you, Lito Delapena Help Desk Manager <sp= an style=3D"font-size:1