Re: Brex Support Follow Up - 03873722

From
Anotte Francois <anotte.francois@thekey.com>
To
Laura Horval <lhorval@thekey.com>
CC
Timothy Thomas <tt@thekey.com>, Will Reid <wreid@thekey.com>, Ashley Mirone <amirone@thekey.com>, Laszlo Kovacs <laszlo.kovacs@thekey.com>
Date
Fri, 9 May 2025 11:25:42 -0400
Folder
INBOX
--000000000000017dd90634b595b7 Content-Type: multipart/alternative; boundary="000000000000017dd80634b595b6" --000000000000017dd80634b595b6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Laura, This is what I see for Amy: [image: image.png] On Thu, May 8, 2025 at 1:15=E2=80=AFPM Laura Horval wr= ote: > Good Afternoon Anotte, > > This is for Amy McDaniel's card, not mine. She needs $500 assigned to her > card. > > On Thu, May 8, 2025 at 11:39=E2=80=AFAM Anotte Francois anotte.francois@thekey.com> wrote: > >> Hi Laura, >> >> You have a spend limit already. >> >> The below are your charges: >> >> Are you trying to use a virtual card? >> >> >> [image: image.png] >> >> *Anotte Francois* >> >> *Disbursements Sr. Director* >> >> *anotte.francois@thekey.com * >> >> [image: TheKey] >> >> >> On Wed, May 7, 2025 at 12:01=E2=80=AFPM Anotte Francois > anotte.francois@thekey.com> wrote: >> >>> Thanks Tim, let me take a look >>> >>> >>> On Wed, May 7, 2025 at 11:53=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> @Anotte Francois Could you please assist >>>> asap. Thanks! >>>> >>>> On Wed, May 7, 2025 at 11:07=E2=80=AFAM Will Reid w= rote: >>>> >>>>> Hey Tim, >>>>> HCL Amy McDaniel needs a credit card limit set before she can use her >>>>> card. Laura has followed all of the instructions received below last = Friday >>>>> but the system does not allow her to set the limit. She followed up w= hich >>>>> Coupa support and Anotte on Monday and no one has responded. I need t= his >>>>> done for Amy today. Can you help? >>>>> >>>>> Thanks >>>>> >>>>> >>>>> *Will Reid* >>>>> >>>>> Partner | TheKey >>>>> >>>>> Mobile: 513.707.2304 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Laura Horval >>>>> Date: Wed, May 7, 2025 at 10:31=E2=80=AFAM >>>>> Subject: Re: Brex Support Follow Up - 03873722 >>>>> To: Will Reid >>>>> >>>>> >>>>> She has not- I talked to Lisa on Monday who directed me to Jackie. I >>>>> wrote Jackie who directed me to the HCL Handbook...I then wrote Coupa= and >>>>> haven't heard back. I just CC'd you on a follow email to them from Mo= nday. >>>>> >>>>> On Wed, May 7, 2025 at 8:52=E2=80=AFAM Will Reid w= rote: >>>>> >>>>>> Laura, >>>>>> Has she responded? >>>>>> >>>>>> >>>>>> *Will Reid* >>>>>> >>>>>> Partner | TheKey >>>>>> >>>>>> Mobile: 513.707.2304 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Mon, May 5, 2025 at 11:35=E2=80=AFAM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> Good Morning Anotte, >>>>>>> >>>>>>> I am just circling back on this request. Please advise ASAP. We nee= d >>>>>>> Amy to be able to use her card this week while out in the field wit= h >>>>>>> referral sources. >>>>>>> >>>>>>> On Fri, May 2, 2025 at 10:22=E2=80=AFAM Laura Horval >>>>>>> wrote: >>>>>>> >>>>>>>> Good Morning Anotte, >>>>>>>> >>>>>>>> Can you please assist with assigning Amy's spending limit to her >>>>>>>> Brex card? It does not appear that I have access to this. Her card= was >>>>>>>> decl

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