Hi Cheryl, It looks like she's not willing to bend and help desk is not in the position to collect this money. Please advise due to this inquiry is 8 days old and no resolution, we have to close it. Thank you, Ada Colletta Billing Help Desk Billing@thekey.com 866-226-1702
On
Thu, 20 Apr at 2:50 PM
, Ada Colletta <billing@thekey.com> wrote:
Hi Cheryl,
Per your response I notified Vladamira and this was her response.
As I mentioned before, the shift was not cancelled from our side, the caregiver simply did not come and there was no replacement.
Thank you,
Ada Colletta
Billing Help Desk
Billing@thekey.com
866-226-1702
On
Thu, 20 Apr at 1:40 PM
, Otto Havelka <havelka.assist@yahoo.ca> wrote:
Hi Ada,
As I mentioned before, the shift was not cancelled from our side, the caregiver simply did not come and there was no replacement.
Vladimira
From: Ada Colletta <billing@thekey.com> Sent: April 20, 2023 1:21 PM To: havelka.assist@yahoo.ca Subject: Re: FW: Invoice #405458 from TheKey
Hi Vladimira,
Received response from Cheryl Cartwright form the local office the service will not be waived due to per client consent agreement to give 48 hours notice before canceling shift.
Thank you,
Ada Colletta
Billing Help Desk
Billing@thekey.com
866-226-1702
On Fri, 14 Apr at 2:07 PM , Otto Havelka <havelka.assist@yahoo.ca> wrote:
Hi Ada,
It was Oct. 15, 2021.
Best regards,
Vladimira
215064:611100