--000000000000af861b06273412e3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim. Nice to meet you Chris. My and Steve's calendars are up to date. We look forward to talking with you. Thanks, Will Reid Partner * Please note my email has changed: * wreid@thekey.com 513-707-2304 TheKey.com [image: TheKey] On Mon, Nov 18, 2024 at 9:12=E2=80=AFAM Timothy Thomas wrot= e: > Hi Will, > > @Christopher Reese who oversees our > intake team can help support. > > Chris, meet Will and Steve, Directors of our Ohio JV market. Please > connect with him to discuss how their leads should be handled should they > make their way to the RIMs. > > Thanks! > Tim > > On Sat, Nov 16, 2024 at 11:57=E2=80=AFAM Will Reid wro= te: > >> Tim, >> We=E2=80=99ve made all the adjustments to our intake process to cut out = any call >> center assistance provided by the corporate office. After testing our >> various phone numbers I found that the =E2=80=9Cmain line=E2=80=9D 844-8= 56-5665 number that >> is printed on our collateral still connects to the call center (Maria in >> California answered). Gabriel said he could not re route these calls. >> >> Today is Maria=E2=80=99s first day and she asked me what we would like h= er to do >> with our calls. >> >> Until the dust settles our preference is for the call center to get the >> name number and address, brief description of the care need, email that = to >> our local intake group and tell the caller that they are sending the >> message to the office and someone will contact them right away. Can you >> make that request or point me to the person that can? >> >> Thanks >> >> >> >> Will Reid >> Partner >> * Please note my email has changed: * >> wreid@thekey.com >> 513-707-2304 >> TheKey.com >> [image: TheKey] >> > --000000000000af861b06273412e3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim. Nice to meet you Chris. My and Steve's calendars=C2=A0are up to date.= We look forward to talking with you. Thanks, Will= Reid Partner Please note my email has changed: wreid@thekey.com 513-707-2304 TheKey.com <img alt=3D"TheKey" src=3D"https://signature.thekey.com/img/tk