--0000000000006b0acd0604b4909d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All Please see email thread below: This is client Sheila Macdonald's daughter. They have had a substantial amount of care and no money has been removed and all invoices are outstanding. The client is now emailing trying to pay but with no response. Can someone please reach out to Melinda or Alix Macdonald so the account can be settled? Thank you Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Alix MacDonald Date: Wed, Sep 6, 2023 at 1:59=E2=80=AFPM Subject: Re: TheKey - 149892 Sheila MacDonald - PAD Payment Notification To: Vashon Palloo , Allison Brennan Hello Again Vashon, Following up on my previous( to which you did not reply) , as well as our earlier correspondence. There STILL has been no withdrawal. The amount is now very large. Can you please advise. I am reluctant to pay in another way since I already gave you authorization to withdraw the funds, however this needs to get resolved. thanks Alix MacDonald On Tue, Aug 29, 2023 at 12:25=E2=80=AFPM Alix MacDonald wrote: > Vashon, > There has still been no money removed from our account. Can you check on > this and advise? > > Thanks > > Alix MacDonald > > On Aug 23, 2023, at 12:57 PM, Vashon Palloo > wrote: > > =EF=BB=BF > Sounds good, thank you. > > On Wed, Aug 23, 2023 at 12:57=E2=80=AFPM Alix MacDonald > wrote: > >> No, I will go through my records to confirm and get back to you if I se= e >> any discrepancies. >> >> Thanks >> >> >> On Wed, Aug 23, 2023 at 12:54=E2=80=AFPM Vashon Palloo >> wrote: >> >>> Not a problem. Would you like me to give you a call to further explain? >>> >>> On Wed, Aug 23, 2023 at 12:54=E2=80=AFPM Alix MacDonald >>> wrote: >>> >>>> Okay thanks for your reply. I thought maybe I completely misunderstood >>>> how this all works. >>>> >>>> Alix >>>> >>>> On Wed, Aug 23, 2023 at 12:51=E2=80=AFPM Vashon Palloo >>> vashon.palloo@thekey.com> wrote: >>>> >>>>> Hi Ms. MacDonald, >>>>> >>>>> The payments are being taken automatically. However, the >>>>> payments didn't go through due to a formatting error in the file >>>>> upload, which I caught yesterday. I have fixed it so all the payments= due >>>>> from 7/14 and up will be debited. >>>>> >>>>> I do apologize for any inconvenience this may cause. Thankfully, I >>>>> caught the error and fixed it. I will ensure this never happens again= . >>>>> >>>>> On Wed, Aug 23, 2023 at 12:46=E2=80=AFPM Alix MacDonald >>>>> wrote: >>>>> >>>>>> I am completely appalled. I set up automatic payments before service >>>>>> began. I spoke to your colleague on the phone and confirmed that yo= u were >>>>>> taking the money out of my account for each invoice. It says right o= n them >>>>>> that the money will be withdrawn. >>>>>> >>>>>> I am completely baffled and confused by this entire matter