Re: Henry Padulo - Declined Invoices

Hello Vashon and Tim,

I can confirm the payment for Henry Padulo did not go through due to
insufficient funds.

[image: image.png]
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>



On Tue, Nov 7, 2023 at 3:40 PM Vashon Palloo <vashon.palloo@thekey.com>
wrote:

> I ran payment and posted for now.
>
> On Tue, Nov 7, 2023 at 11:58 AM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> @Vashon Palloo <vashon.palloo@thekey.com>  Can we re-run for balance due
>> for Henry Padulo - requested via Tim T family states card is clear.
>>
>> @Timothy Thomas <tt@thekey.com>  - Card info -  Credit Card
>> 55**********2688 0825
>>
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Tue, Nov 7, 2023 at 11:52 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Padulo says the card is clear and ready for a payment. Can you try
>>> running it for the balance and let me know?
>>>
>>> Also can you provide me with the last 4 digits to confirm with the
>>> family. Thanks
>>>
>>> ---------- Forwarded message ---------
>>> From: Laura Padulo <laurapadulo@hotmail.com>
>>> Date: Tue, Nov 7, 2023 at 11:00 AM
>>> Subject: Re: Henry Padulo - Declined Invoices
>>> To: Timothy Thomas <tt@thekey.com>
>>>
>>>
>>> Hello Tim
>>> The card is clear. You may take the payment
>>> Can you please confirm the cc number with me
>>> Have a wonderful day!
>>> Once again thank you!!
>>> Laura
>>>
>>> Sent from my iPhone
>>>
>>> On Nov 7, 2023, at 9:45 AM, Laura Padulo <laurapadulo@hotmail.com>
>>> wrote:
>>>
>>> 
>>> Good morning Tim,
>>>
>>> I’m on it!
>>>
>>> Thank you:)
>>> Sent from my iPhone
>>>
>>> On Nov 7, 2023, at 9:39 AM, Timothy Thomas <tt@thekey.com> wrote:
>>>
>>> 
>>> Hi Laura,
>>>
>>> Unfortunately your father's account is in arrears once again. We're now
>>> 5 weeks behind on payments. I left Ricky a voicemail but have not heard
>>> back.
>>>
>>> The credit card seems to have passed its limit. Would you be able to
>>> speak with your father's banker to expedite a payment?
>>>
>>> We will need a resolution before the end of the week in order to avoid a
>>> suspension of services.
>>> Thank you,
>>>
>>> Tim
>>>
>>> ---------- Forwarded message ---------
>>> From: John Janiga <john.janiga@thekey.com>
>>> Date: Tue, Oct 31, 2023 at 10:58 AM
>>> Subject: Henry Padulo - Declined Invoices
>>> To: Timothy Thomas <tt@thekey.com>
>>>
>>>
>>> Hello Tim,
>>>
>>> Please find the attached declined invoices for client Henry Padulo.
>>>
>>> Let me know what you think the best way to proceed is and thank you for
>>> your assistance.
>>>
>>> Best,
>>> *John Janiga*
>>> Senior Accounts Receivable Specialist
>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>> *408-647-7538 *
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>> <Henry Padulo - Declined Invoice 50475.pdf>
>>> <Henry Padulo - Declined Invoice 50666.pdf>
>>> <Henry Padulo - Declined Invoice 50571.pdf>
>>> <Henry Padulo - Declined Invoice 50760.pdf>
>>>
>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
>
> *Vashon Palloo*
>
> Senior Accounts Receivable Specialist
>
> vashon.palloo@thekey.com
>
> [image: TheKey] <https://homecareassistance.com/>
>