Why did I get an email today saying my October bill is past due?

From
Carol Pawluk <cpawluk@shaw.ca>
To
The Key <Billing@thekey.com>, Lito Delapena <lito.delapena@thekey.com>
CC
Brian Boxall <bboxall@thekey.com>, Dennis Fancy <dfancy@thekey.com>, Timothy Thomas <tt@thekey.com>
Date
Sat, 23 Nov 2024 07:01:58 -0600
Folder
INBOX
Hi Lito and Tim I don=E2=80=99t understand the email saying my October bill is past due? Ca= n you please stop these emails.=20 I will have to ask the Key to etransfer me the $1517.55 to my email cpawluk@= shaw.ca. so I can then put it back into the WRHA account to correct the Key=E2= =80=99s mistake. I have an auto deposit set up for my etransfers. I then wil= l rip up the Key cheque whenever it may actually get to me by snail mail.=20= Then Lito you can email me a new invoice for $1267.55 as you promised and de= bit Jim=E2=80=99s and my account for this amount when I give you the ok by e= mail.=20 This whole mistake made by the Key is very stressful especially because of t= he mail strike. There is no end in sight to this strike and I cannot keep wa= iting for the cheque the Key is sending to cover the $1517.55 mistake. It ma= y take weeks to arrive and Jim and I do not want to pay double the amount ow= ed from our personal account to cover the Key=E2=80=99s mistake.=20 Please respond and confirm that you have understood my difficult situation.=20= Thanks Tim and I will wait to hear from you and Lito.=20 Carol Sent from my iPhone=

Thread (50)