--0000000000009f023105e2723212 Content-Type: text/plain; charset="UTF-8" Hi Keith, I'll have something for you by end of the day. Thanks, Chuck On Mon, Jun 27, 2022 at 12:03 PM Keith Moore wrote: > Hey Chuck, > > I'll need an approved script or recording to put in place for Caregiver > calls to Option 3 for the change going live tomorrow. > > We discussed offering an option for callers to go to either Calgary > (Chandani) or Winnipeg (Brian) > > On Fri, Jun 17, 2022 at 12:05 PM Keith Moore wrote: > >> Winnipeg has been updated to route directly to 888-333-6609 after hours. >> >> On Wed, Jun 15, 2022 at 4:26 PM Timothy Thomas wrote: >> >>> Great, thank you both! >>> >>> >>> On Wed, Jun 15, 2022 at 1:44 PM Keith Moore wrote: >>> >>>> That's great, I'll put that in place for unanswered calls to Option 3. >>>> >>>> On Wed, Jun 15, 2022 at 1:41 PM Chuck Terlesky >>> cterlesky@homecareassistance.com> wrote: >>>> >>>>> Hi Keith, >>>>> >>>>> I also found this recording - thoughts? >>>>> >>>>> Chuck >>>>> >>>>> On Wed, Jun 15, 2022 at 11:25 AM Keith Moore >>>>> wrote: >>>>> >>>>>> Hey Chuck and Timothy, >>>>>> >>>>>> I've attached the trimmed down auto attendant greeting (No options 3 >>>>>> or 4). >>>>>> As well as the voicemail that will be in place if the call is not >>>>>> answered. >>>>>> >>>>>> These will not go live until 9AM EDT on 6/28. >>>>>> >>>>>> -- >>>>>> Keith Moore >>>>>> VoIP Administrator >>>>>> *Please send all support requests to ITSupport@thekey.com >>>>>> * >>>>>> * Please note my email has changed: * >>>>>> kmoore@thekey.com >>>>>> 480-527-0204 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>> >>>>> >>>>> -- >>>>> Chuck Terlesky B.A., CCPE >>>>> General Manager >>>>> Home Care Assistance of Calgary, Alberta >>>>> Office: 403-301-3777 >>>>> 10333 Southport Rd SW, Unit 107 >>>>> HomeCareAssistanceCalgary.ca >>>>> Click Here For Information >>>>> --- >>>>> Read Our Testimonials >>>>> >>>>> Join Our Newsletter >>>>> >>>>> We Are Hiring! >>>>> >>>>> Champions of Longevity >>>>> >>>> >>>> >>>> -- >>>> Keith Moore >>>> VoIP Administrator >>>> *Please send all support requests to ITSupport@thekey.com >>>> * >>>> * Please note my email has changed: * >>>> kmoore@thekey.com >>>> 480-527-0204 >>>> TheKey.com >>>> [image: TheKey] >>>> >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> Keith Moore >> VoIP Administrator >> *Please send all support requests to ITSupport@thekey.com >> * >> * Please note my email has changed: * >> kmoore@thekey.com >> 480-527-0204 >> TheKey.com >> [image: TheKey] >> > > > -- > Keith Moore > VoIP Administrator > *Please send all support requests to ITSupport@thekey.com > * > * Please note my email has changed: * > kmoore@thekey.com > 480-527-0204 > TheKey.com > [image: TheKey] > -- Chuck Terlesky B.A., CCPE General Manager Home Care Assistance of Calgary, Alberta Office: 403-30