Re: Re: Requested Information from HostGator Support

<div style="margin-top:-1em">----------------------------------------------

James Sudimak, May 3, 2022, 2:21 PM EDT

Hi Gabe + Team,

Thanks for providing the info re: the Enom account. We've gone ahead and requested a password reset request.
 ![](https://riseco.zendesk.com/attachments/token/cVPqYdsUdgO2zGBHnLkxpzytj/?name=image.png)

Also, just a heads up that Enom asks for the domain instead of an email or username to log in:
 ![](https://riseco.zendesk.com/attachments/token/e0bkrdzbgRkRz25n0mFpXxzUh/?name=image.png)

Has the password reset email been sent to edward@homecareassistance.com? Thanks!

Warm regards,

James Sudimak
Web Developer, TheKey
thekey.com
221 Main St #520, San Francisco, CA 94105</div>
Attachment:
<a href="https://riseco.zendesk.com/attachments/token/cVPqYdsUdgO2zGBHnLkxpzytj/?name=image.png" target="_blank">image.png</a>
<a href="https://riseco.zendesk.com/attachments/token/e0bkrdzbgRkRz25n0mFpXxzUh/?name=image.png" target="_blank">image.png</a>

On May 2, 8:46 AM, Steve Darley wrote:
<blockquote class="gmail_quote" style="margin:0.5ex 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="margin-top:-1em">----------------------------------------------

Steve Darley, May 2, 2022, 8:46 AM EDT

I have attempted to retrieve information from Enom on this to no avail so far.


Edward Lee was the original franchisee of the Toronto location in 2013 and created/ registered the domain. We took it over in 2014. He hasn't been involved at all since then.



I asked for a password reset -  but my suspicion is that enom still has Edward Lee's contact information on file.



Will keep you posted.



Steve</div>
Attachment:
<a href="https://riseco.zendesk.com/attachments/token/Ei2Q2w8S9p1mpwOF0cw0loF4H/?name=image001.png" target="_blank">image001.png</a>
</blockquote>
On Apr 29, 7:18 PM, Alexa Graziani wrote:
<blockquote class="gmail_quote" style="margin:0.5ex 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="margin-top:-1em">----------------------------------------------

Alexa Graziani, Apr 29, 2022, 7:18 PM EDT

Thank you, Hafiz!


Steve - please coordinate with the dev team on this.



Sincerely,</div>
Attachment:
<a href="https://riseco.zendesk.com/attachments/token/FpmfYWBJfLlQtVzZwsCwOWESj/?name=image001.png" target="_blank">image001.png</a>
</blockquote>
On Apr 29, 7:16 PM, Hafizullah Bahramzi wrote:
<blockquote class="gmail_quote" style="margin:0.5ex 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="margin-top:-1em">----------------------------------------------

Hafizullah Bahramzi, Apr 29, 2022, 7:16 PM EDT

Happy Friday Team,



The torontohomecareassistance.ca domain is not in hostgator. It was registered by Steve with a company called enom and it’s still registered with enom. The login information we have on file are no longer working. Steve can do a reset of password.



Here is the whois lookup info:

https://www.godaddy.com/whois/results.aspx?checkAvail=1&domain=torontohomecareassistance.ca



The domain Fayaz mentioned is homecareassistancetoronto.ca which was never used. We are happy to transfer that over to you as long as any domain registration fees are paid.



Here is the enom login page: https://access.enom.com/default.aspx?action=login



Have a great weekend everyone.





Best Regards,



Hafiz Bahramzi

Saba, Inc.

3954 Murphy Canyon Rd | Suite D 201

San Diego, CA 92123

Office: 858-277-1717

Mobile: 858-699-2011

Fax:858-815-6887

WWW.SABASEO.COM

Powerful Online Marketing Strategies That Work





Disclaimer: This message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and/or CONFIDENTIAL. This email is intended only for the personal and confidential use of the recipient(s) named above. If the reader of this email is not an intended recipient, you have received this email in error and any review, dissemination, distribution or copying is strictly prohibited. If you have received this email in error, please notify the sender immediately by return mail and permanently delete the copy you received.</div>
Attachment:
<a href="https://riseco.zendesk.com/attachments/token/QqJvFcNXCCFLKBqmey8C59fMu/?name=image001.png" target="_blank">image001.png</a>
</blockquote>
On Apr 29, 7:12 PM, Alexa Graziani wrote:
<blockquote class="gmail_quote" style="margin:0.5ex 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="margin-top:-1em">----------------------------------------------

Alexa Graziani, Apr 29, 2022, 7:12 PM EDT

Hi Edward,


Did you get an EPP code for the Toronto website? Please coordinate with Fayaz and our Dev team to get this transferred.



Sincerely,</div>
Attachment:
<a href="https://riseco.zendesk.com/attachments/token/QBpIqow0Avigr7zzrXuVDtqWx/?name=image001.png" target="_blank">image001.png</a>
</blockquote>
On Apr 29, 7:10 PM, Fayaz Rahman wrote:
<blockquote class="gmail_quote" style="margin:0.5ex 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="margin-top:-1em">----------------------------------------------

Fayaz Rahman, Apr 29, 2022, 7:10 PM EDT

Hi Alexa,



Happy Friday! How are you? I hope all is well.



I generated the EPP code for HCA Toronto and was sent to thecontact on file which was Edward Leeedward@homecareassistance.com and communicated that to James.



James sent an email to Edward to send him the EPP code.



Please let us know if we need to regenerate the EPP code.



Best Regards,



_Fayaz_



**Fayaz Rahman**

Project Manager

**SABA Inc.**

**Office: (858) 277-1717**



![signature_960599189](https://riseco.zendesk.com/attachments/token/H84FSKuaCKEIcAJ2mX0DDBF8s/?name=image001.png)

Search Engine Marketing & Consulting

www.sabaseo.com



**Helping You Grow Your Revenue through
Powerful Online Marketing Strategies**





**From:** Alexa Graziani <agraziani@thekey.com>
**Date:** Friday, April 29, 2022 at 3:55 PM
**To:** Steve Darley <sdarley@homecareassistance.com>, Hafiz Bahramzi <hafiz@sabaseo.com>, Fayaz <fayaz@sabaseo.com>
**Cc:** Timothy Thomas <tt@homecareassistance.com>, Cheryl Cartwright <ccartwright@homecareassistance.com>, Development Team <dev@thekey.com>
**Subject:** Re: Fw: Requested Information from HostGator Support



Hi Hafiz and Fayaz,



Happy Friday! I hope you have a lovely weekend.



When you're back on Monday, can you please work with our Dev Team to transfer the domain for HCA Toronto? It looks like it's currently under your account.



Thanks,



On Fri, Apr 29, 2022 at 11:58 AM Steve Darley <sdarley@homecareassistance.com> wrote:

> This is the last communication I had with Hafiz re:domains - it's from 2018.
>
>
>
>
>
> ---------- Forwarded message ---------
> From: **Hafiz Bahramzi** <hafiz@sabaseo.com>
> Date: Wed, Oct 17, 2018 at 1:41 PM
> Subject: Fw: Requested Information from HostGator Support
> To: Steve Darley <sdarley@homecareassistance.com>
>
>
>
> here is the email.
>
>
>
> * * *
>
> **From:** HostGator <55172927@tickets.hostgator.com>
> **Sent:** Wednesday, October 17, 2018 10:39 AM
> **To:** Hafiz Bahramzi
> **Subject:** Requested Information from HostGator Support
>
>
>
> Hello,
>
> Thank you for contacting HostGator Support.  The purpose of this communication is to provide you with supplementary information as detailed below.
>
> It looks as though your domain, torontohomecareassistance.ca, was not automatically renewed this year due to an issue with the domain in our billing system. We're terribly sorry for any inconvenience and we are working to resolve the issue immediately by renewing the domain and removing it's current redemption status.
>
>
> Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have any further questions please refer tohttp://support.hostgator.com/
>
> --
> Jake M.
> HostGator.com LLC
> https://support.hostgator.com



--

**Alexa Graziani**

Senior Marketing Manager - Consumer Growth

**_Please note my email has changed:_**

agraziani@thekey.com

(650) 416-1538 Ext. 181538

**TheKey.com**</div>
Attachment:
<a href="https://riseco.zendesk.com/attachments/token/H84FSKuaCKEIcAJ2mX0DDBF8s/?name=image001.png" target="_blank">image001.png</a>
</blockquote>

--------------------------------
This email is a service from TheKey.









[MYP4LV-XKG9]