--000000000000598d240600b43188 Content-Type: text/plain; charset="UTF-8" ---------- Forwarded message --------- From: Craig Ackerson Date: Mon, Jul 17, 2023, 2:57 p.m. Subject: Re: Tech support - [#359742] To: Hi Melissa, The computer is not connected to the Internet. So therefore I cannot remote to it. The only options are to physically connect it to the network or try and see if another wireless adapter will work. Thanks, Craig Ackerson On Mon, 17 Jul at 2:31 PM , MelissaCaltagirone wrote: Why cant you log in and fix the issue ? On Mon, Jul 17, 2023, 2:28 p.m. Craig Ackerson wrote: > Hi Melissa, > > Is your router in the same room as where you work? If it is, I can send > you a network cable that can plug directly into the router and the laptop. > I could also send you a USB network adapter that should allow you to see > the Wi-Fi as well. > > > Thanks, > > Craig Ackerson > > > On Mon, 17 Jul at 2:22 PM , MelissaCaltagirone mcaltagirone@homecareassistance.com> wrote: > No it did not work. What do i do now? > > On Mon, Jul 17, 2023, 2:20 p.m. Melissa Caltagirone mcaltagirone@thekey.com> wrote: > >> No networks available. Followed your instructions for the second part, >> restarting laptop now. >> >> On Mon, Jul 17, 2023, 2:17 p.m. Craig Ackerson >> wrote: >> >>> Hi Melissa, >>> >>> When you click on the Globe icon, do you see a list of Wifi networks? >>> Can you join? >>> >>> If you cannot join try this: >>> >>> - Right click on the Windows button in the bottom left >>> - Click Windows Powershell >>> - in the box that appear type netsh winsock /reset >>> - Restart the computer >>> - Try and join the Wi-Fi again >>> >>> >>> Thanks, >>> >>> Craig Ackerson >>> >>> >>> 359742:611100 --000000000000598d240600b43188 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Craig Ackerson < itsupport@thekey.com = > Date: Mon, Jul 17, 2023, 2:57 p.m. Subject: Re: Tech supp= ort - [#359742] To: < mcal= tagirone@thekey.com > Hi Melissa,=C2=A0 The computer is not connected to the Internet.=C2=A0 So th= erefore I cannot remote to it.=C2=A0 The only options are to physically con= nect it to the network or try and see if another wireless adapter will work= .=C2=A0=C2=A0 Thanks,=C2=A0 Craig Ackerson On Mon, 17 Jul at 2:31 PM , MelissaCaltagirone < mcaltagirone@homecareassistance.com > wrote: Why cant you log in and fix t= he issue ?=C2=A0 = On Mon, Jul 17, 2023, 2:28 p.m. Craig Ackerson < itsupp= ort@thekey.com > wrote: Hi Melissa,=C2=A0 Is your router in the same room as where you work?=C2=A0 I= f it is, I can send you a network cable that can plug directly into the rou= ter and the laptop.=C2=A0 I could also send you a USB network adapter that = should allow you to see the Wi-Fi as well. Thanks,=C2=A0 Craig Ackerson On Mon, 17 Jul at 2:22 PM , MelissaCaltagirone <<a href=3D"mail= to:mcaltag