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Re: Patricia Leblanc - Montreal

From
Audra Williams <audraw@thekey.com>
To
Joey Taylor <joey.taylor@thekey.com>
CC
Monica Johnston <johnstonm@thekey.com>, Workato Support <workato-integration-support@thekey.com>, Timothy Thomas <tt@thekey.com>, Sales Force IT Support <salesforcesupport@thekey.com>, Clearcare Support Team <clearcaresupport@thekey.com>
Date
hu, 5 Jun 2025 07:
Folder
INBOX
📎 image.png; image.png
Can someone please help Joey with this?

Thanks!

On Thu, Jun 5, 2025 at 7:53 AM Joey Taylor <joey.taylor@thekey.com> wrote:

> Good Morning,
>
> Would appreciate a response here.
>
> On Wed, Jun 4, 2025 at 12:58 PM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> Good Afternoon,
>>
>> This case is starting next week. It is still not active in ClearCare.
>> Do we have any updates?
>>
>> Thank you,
>>
>> On Mon, Jun 2, 2025 at 7:10 PM Monica Johnston <johnstonm@thekey.com>
>> wrote:
>>
>>> Audra / Tim, workato-integration-support@thekey.com is the email to
>>> create an integration support ticket. I added it to this thread.
>>>
>>> I see that the SF opportunity record got updated with a status of
>>> "Success" but the client in Clearcare is still deactivated so that is very
>>> strange. We will look into it.
>>>
>>> Monica
>>>
>>> [image: image.png]
>>> [image: image.png]
>>>
>>> On Mon, Jun 2, 2025 at 3:47 PM Audra Williams <audraw@thekey.com> wrote:
>>>
>>>> @Monica Johnston <johnstonm@thekey.com> what is the email that I can
>>>> add so that your team can see this?
>>>>
>>>> On Mon, Jun 2, 2025 at 2:50 PM Joey Taylor <joey.taylor@thekey.com>
>>>> wrote:
>>>>
>>>>> Good Afternoon,
>>>>>
>>>>> I have reactivated the following client in SF but it is not appearing
>>>>> in ClearCare. We have had this issue in the past.
>>>>>
>>>>>
>>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000Or9fHYAR/view?uid4889184782989929
>>>>> *and*
>>>>> https://montreal.clearcareonline.ca/clients/1000000000070303/
>>>>>
>>>>> Thank you,
>>>>> --
>>>>>
>>>>> Joey Taylor
>>>>>
>>>>> *Directeur Général/**General Manager*
>>>>>
>>>>> 514-907-5065
>>>>>
>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Audra N. Williams*
>>>>
>>>> Director, Divisional Operations | TheKey
>>>>
>>>> Mobile: 425.757.7027
>>>>
>>>> <http://www.thekey.com>
>>>>
>>>>
>>
>> --
>>
>> Joey Taylor
>>
>> *Directeur Général/**General Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>
>
> --
>
> Joey Taylor
>
> *Directeur Général/**General Manager*
>
> 514-907-5065
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>

*Audra N. Williams*

Director, Divisional Operations | TheKey

Mobile: 425.757.7027

<http://www.thekey.com>

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