Fwd: CG Connect App

This is what I sent to the Great Lakes team to send out as 1st steps to
getting this app going.  Hope this helps. I think its going to be a pretty
heavy lift in the beginning, but it is so much better when they start using
it!

Best,

From: Audra Williams <audraw@thekey.com>
Date: Sun, Aug 7, 2022 at 5:14 PM
Subject: CG Connect App
To: Jennifer Piper <jennifer.piper@thekey.com>, Danielle James <
danielle.james@thekey.com>, Pat Echols <pechols@thekey.com>, Emily Sun <
emily.sun@thekey.com>, Patricia Esqueda <patricia.esqueda@thekey.com>,
Bianca Hardy <bhardy@thekey.com>, Laura Hintz <laura.hintz@thekey.com>,
Kendra Smith <ksmith@thekey.com>, Abby Cnossen <acnossen@thekey.com>, Julie
Pedraza <julie.pedraza@thekey.com>, Kara Frederickson-Borke <
kara.fredericksonborke@thekey.com>, Kira Kussro <kira.kussro@thekey.com>,
Jessica Burns <jessica.burns@thekey.com>, Brecca Quigley <
bquigley@thekey.com>, Kristen Reed <kristen.reed@thekey.com>, Meredith
Stead <meredith.stead@thekey.com>
Cc: Cathleen Slattery <cslattery@thekey.com>, Charlie Ferro <
cferro@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>, Angie
Markwell <angie.markwell@thekey.com>, Peggy Anderson <panderson@thekey.com>

Hi Team Great Lakes!

Our huge initiative in the next 2 weeks will be getting ALL of our
caregivers using the app.  Our goal is to have all of the offices in The
Great Lakes at 95%!!  I am going to list out a few items that will be
helpful for the internal team to be able to walk the caregiver through the
app.

Effective today, 8/8/22, we will no longer "just" clock the CG in and out.
They must use the app.  If a caregiver doesn’t have a smartphone, please
mark them with the “No smartphone/Old tech” tag in their ClearCare profile.
They can continue to use telephony to clock in and out and this will not
hurt our scores.

Here
<https://docs.google.com/document/d/1afRPPV2dys_NDsU0cmxSlOjbFRjKsrHAmDtwkhAOQ1M/edit?usp=sharing>
are
the slides that will help walk you through the CG Connect 2.0.  The App
support team can assist from 5am-5pm via email, app-support@thekey.com or
the CG can call or text *(925) 359-9083. *I would suggest to the CG to take
screen shots of the issue and send it to that number. We can also use this
email and phone number for assistance.

If a caregiver calls in and says it is saying they are getting a message
that they are in the wrong place, still have them clock in and the app will
ask them to give a reason. Then please email/text the app team the details
so that they can help to correct the issue.

Please send out a blast through ClearCare to all CG's tomorrow. I have
created a template for you to use. Please designate one person from the
office to complete this blast.

*$*Chance to win Gas Cards | TheKey Caregiver Connect App*$*
If you have not done so already, please download our Caregiver App and
enter your name in a drawing! Every time you clock in and out on your app
you will get entered into a drawing. Clocking in and out on the app will be
*mandatory* unless you do not have a smartphone. This app is designed for
you and to make your experience AWESOME!

Having issues with the app, text or call  *(925) 359-9083 *or email
app-support@thekey.com with screenshots and your issue.  There will be 10
lucky winners with the Grand Prize being $250!  Winners will be announced
August 29th!!

[image: Image-1.png]

Audra Williams
Director of Business Support
*Please note my email has changed:*
audraw@TheKey.com <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
(425) 757-7027
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>

Audra Williams
Director of Business Support
*Please note my email has changed:*
audraw@TheKey.com <https://brand.thekey.com/esg/Audra.Williams@TheKey.com>
(425) 757-7027
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>