----==_mimepart_66c7729aab275_1e93fbac26dfecc229503e7 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Ali,=C2=A0 =E2=80=8BThe only main issue that we are coming ac= ross is the app is not recognizing their location. Is that one of the iss= ues?=C2=A0 We would need to know why they can't clock in. Another one= I have seen - tasks are not being completed (they won't be able to clock= out) a task marked "no" requires a comment and some cgs get stuck there.= =C2=A0 If you could find out more we can better assist. Screenshots a= lways help.=C2=A0 Thanks,=C2=A0 = = On Thu, 22 Aug at 12:33 PM , Ali Puckett wrote: = Wellsky team- = = We have close to 25 caregivers a day that can clock in but can't clock o= ut in the Wellsky caregiver app. Is this a bug that we are aware of and t= hat the company is working on, or is there something else our caregiver n= eeds to do to resolve this? This is causing a lot of calls during on call= after hours shifts. = -- = Ali Puckett, CDP = General Manager-Cincinnati = apuckett@thekey.com = cell: 513-390-0905 = office: 513-891-2273 option 3 = Please review us on Facebook or Google! = = https://www.facebook.com/TheKeyCincinnati = = Click here for Google Review ----==_mimepart_66c7729aab275_1e93fbac26dfecc229503e7 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Ali,=C2=A0 =E2=80=8BThe only main issue that we are coming across i= s the app is not recognizing their location. Is that one of the issues?=C2= =A0 We would need to know why they can't clock in. Another o= ne I have seen - tasks are not being completed (they won't be able to clo= ck out) a task marked "no" requires a comment and some cgs get stuck ther= e.=C2=A0 If you could find out more we can better assist. Screens= hots always help.=C2=A0 Thanks,=C2=A0 On Thu, 22 Aug at 12:33 PM , Ali Puckett <= apuckett@homecareassistance.com> wrote: Wellsky team- We have close to 25 caregivers a day that can clock in but can't clo= ck out in the Wellsky caregiver app. Is this a bug that we are aware of a= nd that the company is working on, or is there something else our caregiv= er needs to do to resolve this? This is causing a lot of calls during on = call after hours shifts. -- Ali Puckett, = CDP General Manager-Cincinnati apuckett@thekey.com cell: 513-390-0905 office: 513-891-2273 option 3 Please review us on Facebook or Google! h ttps:// www . facebook .= com/TheKeyCincinnati Click here for Google Review <a href=3D"https://www.google.com/search?h= l=3Den-US&gl=3Dus&q=3DTheKey+-+Formerly+Home+Care+Assistance,+771= 2+Montgomery+Rd,+Cincinnati,+OH+45236&ludocid=3D14928820858993837079&= amp;lsig=3DAB86z5Vop6FtX1qJtE4piAMefKIX#lrd=3D0x884053254cdeea23:0xcf2dd3= 7997c50417,3" target=3D