----==_mimepart_67c06c4fb9c64_2233fa86941c3b837596d0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon,=C2=A0 As calls for Victoria are being handled via the Vanc= ouver office phone number, there's no way for us to "split" calls between= a Vancouver Caregiver group and and a Victoria Caregiver without creatin= g an all new non-standard main IVR recording. =C2=A0The recording would b= e essentially the same as it is today except when a caller press the Care= giver option they would be hear a second recording that might be somethin= g like "for Vancouver Caregiver support, press 1. =C2=A0For Victoria care= giver support, press 2." =C2=A0At that point, when the caller presses eit= her option, we would send them to the specific group. =C2=A0A change like= this requires special approval from either Tiffany Silton or Audra Willi= ams. In the meantime, I've gone ahead and set the group to "Simultane= ous" ring. Thanks,=C2=A0 Mark Warner = = On Wed, 26 Feb at 1:37 PM , SharonSpeirs wrote: = Hi Mark = Thank you for getting them onboarded so quickly I really appreciate it. = Thank you for bringing up that concern as yes would rather they ring simu= ltaneously but also Victoria has a whole different pool of caregivers is = there anyway they can have a different line they would be directed to use= so that those caregivers would only speak to someone from the Victoria o= ffice? = Marilyn and Joseph are also going to be taking Victoria client calls so = I think they might need to have the line directed to them as well and rea= lly Maria as well. = We have to use the same office phone number for Vancouver and Victoria i= s that correct as at this time there is no actual office in Victoria they= all work from home. = let me know = Sharon = = = Sharon, Speirs = General Manager = Vancouver, BC = Office: 778.279.3634 = sspeirs@thekey.com = = TheKey.ca=C2=A0=C2=A0 = = = = = = = = = = = = = = = = = On Wed, Feb 26, 2025 at 10:25=E2=80=AFAM Mark Warner wrote: = = = = = Hi Sharon,=C2=A0 = 8x8 accounts have been created for the requested users. = = They have been configured to have access to the phone number you listed = and also be part of the Caregiver option.=C2=A0 A note on this ... I don'= t know why, but the Caregiver option for that number is set so that it AL= WAYS rings the same people in order.=C2=A0 Basically, inbound calls to th= e Caregiver group will always start at the top of the list and go down (r= ather than ring all the members of the group simultaneously.) =C2=A0 Simu= ltaneous ring is our default configuration for these groups.=C2=A0 I am n= ot sure why this group is set differently, but that determination must've= been made some time before my tenure as the phone system admin.=C2=A0 As= there are six other users in the Caregiver group, I wanted to bring this= up because even though the new users are part of the group, unless other= users in the group are either busy on a call or have their 8x8 status in=