--000000000000a4d89d05e80453c3 Content-Type: text/plain; charset="UTF-8" Good news! Telexperts was in this morning and the IVR issue for Winnpeg appears to be resolved. Thank you Keith for providing them with the proper direction on this matter. Dennis Fancy, BSP Care Solutions Manager *Please note my email has changed:* dfancy@thekey.com TheKey.com [image: TheKey] On Tue, Sep 6, 2022 at 8:54 AM Timothy Thomas wrote: > Thanks Keith. Looking forward to a resolution here. Appreciate the hard > work. > > On Fri, Sep 2, 2022 at 12:57 PM Keith Moore wrote: > >> Thanks for the information Dennis, I've put a service request into >> Telexperts regarding the forward and possibly providing a CSR (Customer >> Service Record) for the account if they have one to assist in the porting >> process. >> Updates to follow once we hear back from them or 8x8 regarding the port >> request. >> >> On Fri, Sep 2, 2022 at 11:34 AM Dennis Fancy wrote: >> >>> Hi Keith, >>> >>> Dealing with Telexperts has been equally frustrating. They have been to >>> the office with respect to this matter and have told us there is nothing >>> more they can do. If you want to try again, their number is (204) >>> 786-4664 >>> . >>> You need to go through their general intake to book an appointment. >>> >>> Dennis >>> >>> >>> On Fri, Sep 2, 2022 at 10:07 AM Timothy Thomas wrote: >>> >>>> Dennis or Lindsey would know. >>>> >>>> On Fri, Sep 2, 2022 at 11:03 AM Keith Moore wrote: >>>> >>>>> Hello all, >>>>> I'd like to reach out to Tel Experts to see if we can resolve the >>>>> forwarding issue for the time being. >>>>> Does anyone have contact info for them so I can reach out? I called >>>>> Shaw to see if they can assist but they're saying that your phones are >>>>> considered a "specialty product" and aren't able to assist directly. >>>>> >>>>> On Thu, Sep 1, 2022 at 9:22 AM Timothy Thomas wrote: >>>>> >>>>>> Alright, thanks Keith, I know you're doing everything you can and I >>>>>> appreciate it. Please keep us posted. >>>>>> >>>>>> Tim >>>>>> >>>>>> On Wed, Aug 31, 2022 at 4:46 PM Keith Moore >>>>>> wrote: >>>>>> >>>>>>> Hey Timothy, >>>>>>> >>>>>>> I understand your frustration and I assure you I'm doing all I can. >>>>>>> There's a half dozen offices in the same boat as we wait for 8x8 to submit >>>>>>> ports and get responses, I've asked 8x8 to expedite this request but they >>>>>>> are in a 2 week backlog at the moment as their porting team is very short >>>>>>> staffed. >>>>>>> I did just get confirmation that your request was sent to Shaw >>>>>>> earlier today, we're now waiting on them to review the request and get back >>>>>>> to us. This portion can take up to 3 business days. >>>>>>> >>>>>>> On Wed, Aug 31, 2022 at 4:37 PM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Keith we're losing about 4-5 calls a day due to this double >>>>>>>> auto-attendant issue (they're hanging up because of confusion and wait >>>>>>>> times) with the Winnipeg phones. We need this ported as soon as po