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Tiffany Silton
Director, Division Operations
* Please note my email has changed: *
tsilton@thekey.com <https://brand.thekey.com/esg/tsilton@thekey.com>
(760) 889-2188
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Tue, Dec 10, 2024 at 9:35 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi Audra and Tiffany,
>
> Could you verify Will's client below?
>
> ---------- Forwarded message ---------
> From: Will Reid <wreid@thekey.com>
> Date: Tue, Dec 10, 2024 at 10:33 AM
> Subject: Re: URGENT Actions Needed: AOB Signatures required for VA,
> Workman's Comp and No Fault Clients
> To: Timothy Thomas <tt@thekey.com>
> Cc: Diane Mockenhaupt <dmockenhaupt@thekey.com>, Steve Sudberry <
> ssudberry@thekey.com>
>
>
> We have a Cincinnati VA client named Harold Taylor who is not on the list.
> Is there a reason he's omitted?
>
> Thanks,
>
> Will Reid
> Partner
> * Please note my email has changed: *
> wreid@thekey.com <https://brand.thekey.com/esg/wreid@thekey.com>
> 513-707-2304
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Tue, Dec 10, 2024 at 9:16 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Good morning.
>>
>> Please review the email below and refer to the client list enclosed.
>>
>> Let me know if you have any questions.
>> Thanks!
>>
>> ---------- Forwarded message ---------
>> From: Tiffany Silton <tsilton@thekey.com>
>> Date: Mon, Dec 9, 2024 at 4:25 PM
>> Subject: URGENT Actions Needed: AOB Signatures required for VA, Workman's
>> Comp and No Fault Clients
>> To: Audra Williams <audraw@thekey.com>, Regional Directors <
>> RegionalDirectors@thekey.com>, Jeannie Ortiz <jeannie.ortiz@thekey.com>,
>> Miranda Norman <miranda.norman@thekey.com>
>>
>>
>> Happy Monday Everyone,
>> Tri-west sent us notification that they will be auditing our charts to
>> ensure we have an AOB on file for all VA clients. As a result we will need
>> to have our VA, WC, and No fault clients sign a release, allowing us to
>> share their information with the payor, as well as authorizing us to
>> receive the payment directly. We will need to move quickly in getting all
>> signatures in order to be in compliance. These forms will need to be
>> re-signed annually, and we will need to ensure that we keep them on file at
>> all times.
>>
>> *Action Items: *
>>
>> *Who Needs to Sign*:
>>
>> - VA clients.
>> - Workers' Compensation clients.
>> - No-Fault clients.
>> - HERE
>> <https://docs.google.com/spreadsheets/d/1FONE6BfNaygEFQeuckxdw8WxPn5tnFE0QHCUv1QavO4/edit?usp=sharing>
>> is the list of clients required to have the release
>>
>> *What Needs to Be Signed*:
>>
>> - The *Assignment of Benefits (AOB)* form. HERE
>> <https://docs.google.com/document/d/1-4b7iBc90rBWGnefZ0MBy3SjVGUT4_tb/edit?usp=sharing&ouid=100419005530555483513&rtpof=true&sd=true>
>> is the document
>>
>> *Document Availability*:
>>
>> - *PandaDoc*: Digital form for electronic signatures. HERE
>> <https://docs.google.com/document/d/1tckKJwDwxjmQXxVhU00sDq2wsuO3m_IuMh14Hj2vI34/edit?usp=sharing>
>> are instructions
>> - *Printed Copies*: Available for wet signatures when needed
>>
>> *Step-by Step Process:*
>>
>> *At Client Intake*:
>>
>> - Ensure the client (or their authorized representative) signs the
>> AOB form.
>> - Explain the purpose of the form to the client for transparency.
>> - Verify that all required fields are completed.
>>
>> *For Existing Clients*:
>>
>> - Identify VA, WC, and No-Fault clients without a signed AOB on
>> spreadsheet.
>> - Contact these clients to complete the form promptly.
>>
>> *Upload*:
>>
>> - Upload signed forms to the clients Wellsky profile.
>>
>> *Completion Date: December 31st*
>>
>> If you have any further questions please connect with Audra and I and we
>> will be happy to support.
>> Thank you
>> Tiffany Silton
>> Director, Division Operations
>> * Please note my email has changed: *
>> tsilton@thekey.com <https://brand.thekey.com/esg/tsilton@thekey.com>
>> (760) 889-2188
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>