Hi everyone,
Below is from the written list Tansley Woods gave to me when I was in last
week about the service failures/issues our staff have had there.
- Staff arriving late as they are not taking into consideration the
screening and testing they need to do prior to the start of their shift
(takes anywhere from 20-25 minutes)
- on cell phones
- not taking initiative
- not taking breaks at appropriate times, need to follow directive from
Tansley of when a break is needed to be taken
- call bells not being answered/being ignored
- staff coming to work with long nails/fake nails
- staff not using person-centered language
- wearing ear pods or headphones during their shifts while working
- lots of no shows which are not being effectively communicated
- not following dress code, staff rarely wearing uniforms or wearing
sweaters over uniforms which covers the uniform
- not wearing name tags
- following the VLS sheets too closely and not helping with other tasks
as they come up
- not helping out in other neighborhoods when asked
Thanks,
--
Amanda Ilines
Home Care Liaison
*Please note my email has changed:*
amanda.ilines@TheKey.com <Amanda.Ilines@TheKey.com>
(437) 217-5861
TheKey.com <https://www.thekey.com/>
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