Hello Joey,
One is over 60 days and one just past 30 days.
It is a trend of non payment so usually we want to get it under control.
I just know you stated they are a big account so I didn't want to upset the
client.
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Fri, Dec 8, 2023 at 9:58 AM Joey Taylor <joey.taylor@thekey.com> wrote:
> Hey John,
>
> How far behind are they on payment? Are these invoices recent?
>
> Thanks,
>
> On Fri, Dec 8, 2023 at 9:49 AM John Janiga <john.janiga@thekey.com> wrote:
>
>> Hello Joey,
>>
>> I am having trouble contacting anyone in regards to Rachel Sasseville
>> open invoices.
>>
>> Account now has two overdue invoices as listed below.
>> 49786 - $1,186.87
>> 50485 - $988.75
>>
>> Client is listed as E transfer.
>>
>> Any ideas on who to reach out to ?
>>
>> Thanks for any help you can provide.
>>
>> Best Regards,
>>
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Mon, Nov 27, 2023 at 1:12 PM Joey Taylor <joey.taylor@thekey.com>
>> wrote:
>>
>>> Thanks John!!
>>>
>>> 1. I have emailed Melanie and ccd you concerning Mr. Gagne.
>>> 2. For client Sasseville, they are still an active client and a big
>>> client for us so please handle this one delicately. The client and the
>>> contact are very ontop of things.
>>> 3. This one we may have to send to a collections agency. My only
>>> suggestion would be calling on a blocked phone number.
>>>
>>> On Mon, Nov 27, 2023 at 12:42 PM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Joey,
>>>>
>>>> Thank you for your email.
>>>>
>>>> Andre Gagne- Invoice 49642 ( Attached for reference ) is past due over
>>>> 60 days now - no response to outreach
>>>>
>>>> Rachel Sasseville - Received the email below from Abbas regarding
>>>> payment. I sent emails as directed to the proper email, but have received
>>>> no response yet. Open invoice attached.
>>>> Abbas Sadikot, Dr. <abbas.sadikot@mcgill.ca>
>>>> Sat, Oct 21, 7:45 PM
>>>> to *Maria*, *Melissa*, me
>>>> Dear John
>>>>
>>>> Please let me know why this email is being sent to me?
>>>>
>>>> The invoices are sent to Dr Sasseville directly. You can copy me but
>>>> the email needs to be sent to Rachel.
>>>>
>>>> Best wishes
>>>>
>>>> A Sadikot
>>>>
>>>> Pearl Fishman - Larry hasn't responded to emails or phone attempts. I
>>>> will keep trying.
>>>>
>>>> Thank you Joey for any assistance you can provide.
>>>>
>>>> *John Janiga*
>>>> Senior Accounts Receivable Specialist
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>>
>>>> On Mon, Nov 27, 2023 at 12:27 PM Joey Taylor <joey.taylor@thekey.com>
>>>> wrote:
>>>>
>>>>> Good Afternoon John,
>>>>>
>>>>> 1. Andre Gagne: This is a case in which we were contracted out from
>>>>> another agency (altomedic) and they are the ones who pay us. What is the
>>>>> issue here, I can speak with the owner as she is French.
>>>>>
>>>>> 2. Rachel Sasseville: Still an active client, we deal with Abbas
>>>>> (514-518-4957 or abbas.sadikot@mcgill.ca). That is the only contact
>>>>> we have. I believe Maria speaks with him often.
>>>>>
>>>>> 3. Pearl Fishman: Old client from the beginning of the year. Her only
>>>>> contact is her son Larry (larrylrandolph@gmail.com or (514) 865-7160
>>>>> <5148657160>).
>>>>>
>>>>> Hope this helps,
>>>>>
>>>>> Joey Taylor
>>>>>
>>>>> *General Manager Montreal*
>>>>>
>>>>> 514-907-5065
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>
>>>
>>> --
>>>
>>> Joey Taylor
>>>
>>> *General Manager Montreal*
>>>
>>> 514-907-5065
>>>
>>> TheKey.ca <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>
>
> --
>
> Joey Taylor
>
> *General Manager Montreal*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>