--000000000000ee92a40637269ea6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok, thank you Abby for explaining to me. I appreciate that! Diane On Mon, Jun 9, 2025 at 12:00=E2=80=AFPM Abby Cnossen = wrote: > Hi Team, > > A quick clarification regarding after-hours communication: > > - > > Calls from caregivers and clients will continue to go to voicemail and > be received via email, as usual. These will continue to be the > responsibility of on call coordinators. > - > > The newly established ring groups are for internal use only, > specifically for on-call coordinators to contact designated office sta= ff > for *escalated concerns*. > - > > These calls will ring through the 8x8 system. If not answered, a > voicemail can be left (which will come through as an email) and return= ed by > the designated office member on-call. > - > > Caregivers do not have access to these ring group numbers=E2=80=94they= are > strictly for internal escalation purposes. > > > *Abby Cnossen* > Manager of Quality and Service > Call or text: 616-271-8243 > TheKey.com > > > On Mon, Jun 9, 2025 at 12:20=E2=80=AFPM Diane Mockenhaupt > wrote: > >> I am curious. All after hours calls are now received as voice messages >> sent to staffing ring groups. Phones are not ringing. >> >> Is this going to change? >> >> On Mon, Jun 9, 2025 at 11:17=E2=80=AFAM Abby Cnossen wrote: >> >>> Thank you Danielle. >>> >>> The on call coordinator will call the office ring group. This will ring >>> to anyone in that ring group who has their 8*8 active and available. >>> >>> *Abby Cnossen* >>> Manager of Quality and Service >>> Call or text: 616-271-8243 >>> TheKey.com >>> >>> >>> On Mon, Jun 9, 2025 at 12:14=E2=80=AFPM Danielle James >> danielle.james@thekey.com> wrote: >>> >>>> I have added to the on-call schedule the individuals who will be >>>> covering for MKE through August, so the on-call coordinator knows who = to >>>> reach out to if needed. >>>> >>>> Thank you >>>> >>>> *Danielle James LPN* >>>> >>>> Milwaukee General Manager | TheKey >>>> >>>> Mobile: 414-309-4827 >>>> >>>> >>>> >>>> *Have positive feedback? We'd love to share that with the community: * >>>> https://search.google.com/local/writereview?placeid=3DChIJkbvX_ggg3YAR= mZmeZB1UILA >>>> >>>> >>>> On Fri, Jun 6, 2025 at 12:19=E2=80=AFPM Ashley Alford >>>> wrote: >>>> >>>>> Received. >>>>> >>>>> Thanks >>>>> >>>>> On Fri, Jun 6, 2025 at 12:09=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> Hi Team, >>>>>> >>>>>> Thanks, Abby, for sharing this important update regarding after-hour= s >>>>>> client success coverage. >>>>>> >>>>>> This new format will ensure our clients connect with their local tea= m >>>>>> members who understand their specific needs, ultimately leading to a= better >>>>>> experience. >>>>>> >>>>>> In addition to this, it's crucial that we respond to all web >>>>>> inquiries promptly. Please aim to reply within 30 minutes, and ideal= ly >>>>>> within just 5 minutes. >>>>>> >>>>