----==_mimepart_68642384e9a0a_20b3ffd5e1c9a6c52697864 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Malin, To close the loop with you. I just spoke to Janine and advi= sed her that we have yet to receive check 1115. She is going to call her = bank to place a stop payment on the check. We processed payment for t= he second and final invoice from her ACH account in VP, which pays and re= conciles her account in full. Thank you! Regards, Marc Atkins= on Senior Client Account Specialist Billing Help Desk 866-226-1702 bi= lling@thekey.com = = On Thu, 26 Jun at 2:51 PM , Marc Atkinson wrote:= = = Hi Malin, = = We still have not received check 1115. = = I actually just received a phone call from Janine Edwards. I confirmed w= ith her that we have yet to receive this check and also advised her that = we ended up processing payment for the first invoice in the amount of $2,= 352.00 from her checking account in VP. She is ok with this. = = She looked through her online banking and confirmed that check 1115 has = not been cashed. I advised her that we're going to hold off on processing= payment for the second and final invoice for $1,176.00 through Monday. I= f we do not have check 1115 posted by Tuesday, she is going to place a st= op payment on it and we will process payment in VP from her checking acco= unt. = = We will keep you posted as to what occurs with the payments. = = Thank you! = = Regards, = = Marc Atkinson = Senior Client Account Specialist = Billing Help Desk = 866-226-1702 = billing@thekey.com = = = = On Thu, 26 Jun at 10:23 AM , Malin Maleegrai wrote: = Good Morning Marc,=C2=A0 = = I sent the check along with a letter via USPS to the billing department = on June 12th.=C2=A0 Please see attached.=C2=A0=C2=A0 = = Thank you,=C2=A0 Malin=C2=A0 = = = Malin Maleegrai, LCSW Client Success Manager=C2=A0 malin.maleegrai@theke= y.com = 847-853-7777 = = = = = = = = = On Tue, Jun 24, 2025 at 9:33=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Malin, = = We have yet to receive the client's check # 1115. May you please confirm= when this was mailed out to us? = = Thank you! = = Regards, = = Marc Atkinson = Senior Client Account Specialist = Billing Help Desk = 866-226-1702 = billing@thekey.com = = = = On Fri, 13 Jun at 1:30 PM , Marc Atkinson wrote:= = = Hi Malin, = = My apologies. After further review, we can confirm that we already have = the client's ACH account ending in 8598 added into VP and set for autopay= . = = Please advise on service past 6/16 so we can determine the correct cours= e of action to take with the payment method. = = Thank you! = = Regards, = = Marc Atkinson = Senior Client Account Specialist = Billing Help Desk = 866-226-1702 = billing@thekey.com ----==_mimepart_68642384e9a0a_20b3ffd5e1c9a6c52697864 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Malin, To close the loop with you. I just spoke to Janine and a= dvised her that we have yet to receive check