Re: 8x8 - Montreal

Joey,

Regarding the Ring Group Voicemails - here's another way that might be
helpful for users to check the Ring Group Voicemail Boxes. Please see
attached the 8x8 Resource for checking VoiceMails. You can dial 500 from
your 8x8 line and then enter the Ring Group Extension that you want to
check. From there, you can enter the password which is defaulted to
"12341234" for all Ring Groups and listen to the voicemails and prompts
thereafter. Here are your Ring Group Extensions for your records:

Montreal New Clients - 1070050
Montreal Existing Clients - 1070051
Montreal Caregivers - 1070052
Montreal Recruiting - 1070400
Montreal All Others - 1070053
Montreal On-Call - 1070054



On Wed, Sep 21, 2022 at 10:00 AM Isabelle La <ila@thekey.com> wrote:

> Hi All,
>
> Please be advised that all your 4 main numbers as well as the 3 direct
> lines (per Joey's previous email and the 8x8 Soft Forward invite) have now
> been forwarded and tested with success. Your office is now officially live
> on 8x8 and we will let you know when your losing carrier, Rogers, will give
> us a Confirmed Date/Time to release the numbers we requested to have owned
> by 8x8 so we can then shut down your Phone Services with Rogers.
>
> On Tue, Sep 20, 2022 at 7:33 AM Isabelle La <ila@thekey.com> wrote:
>
>> Hi Joey,
>>
>> In preparation for the Wednesday go-live for Montreal’s 8x8, I wanted to
>> follow up to see if you had your recordings ready to load and test yet. If
>> so, please forward along at your earliest convenience, want to make sure we
>> have time to put it in there and test it out before Wednesday morning.
>>
>> Thank you.
>>
>> On Fri, Sep 16, 2022 at 11:08 AM Isabelle La <ila@thekey.com> wrote:
>>
>>> This is perfect, thanks Joey.
>>>
>>> I've added this information to the calendar invite on Wednesday's
>>> anticipated Go-Live date for 8x8 so the Telecom Manager is able to assist
>>> in Forwarding.
>>>
>>> Also, I know that we are very backed up so I've asked the Telecom
>>> Manager to submit a port request to get all those phone numbers off of
>>> Rogers and into our 8x8 system sooner rather than later as this process has
>>> been taking 3-5 weeks lately. Please let me know if you have an issue with
>>> that. Otherwise, we should be all set, just make sure your users are
>>> well-versed on 8x8 and are logged in as often as possible. Remember, you
>>> can always go into your 8x8 Work App > Select Contacts > Select Company >
>>> Pull up your site name "Montreal" > View all users and their statuses.
>>> Users who are logged in should have a green check mark status bubble and
>>> those who are not will have the gray x status bubble. Please see example
>>> below:
>>>
>>> [image: Screen Shot 2022-09-16 at 11.08.48 AM.png]
>>>
>>>
>>>
>>> On Fri, Sep 16, 2022 at 8:43 AM Joey Taylor <
>>> joey.taylor@homecareassistance.com> wrote:
>>>
>>>> Hey Isabelle,
>>>>
>>>> Here are the phone numbers you had asked for yesterday:
>>>> 514-907-5065 - Westmount Office and General Line
>>>> (514) 783-5005 <5147835005> - West Island Office
>>>> 450-505-2005 <4505052005> - Laval Office
>>>> (514) 315-2288 <5143152288> - TMR Office
>>>> --------------
>>>> Here are the direct lines (Rogers Unison) some of our staff have been
>>>> giving to clients/caregivers:
>>>> Stephanie 514-223-3964
>>>> Dominique 514-223-3031
>>>> Mina 514-223-2918
>>>> ---------
>>>> For marketing, we use call rail and everything gets forwarded to the
>>>> 514-907-5065 number.
>>>>
>>>> Finally, we have the translated script and it will be recorded on
>>>> Monday. We can proceed with the Wednesday, September 21st launch.
>>>>
>>>> Please let me know if you need anything else from me :)
>>>>
>>>> *Joey Taylor*
>>>> General Manager Montreal/*Directeur Général Montréal*
>>>> Home Care Assistance/Soins à domicile
>>>> Office: 514-907-5065
>>>> Fax: 514-221-4265
>>>> 4464 Ste Catherine West
>>>> Westmount, QC, H3Z1R7
>>>> HomeCareAssistanceMontreal.ca <http://homecareassistancemontreal.ca/>
>>>>
>>>> Read Our Testimonials
>>>> <https://www.homecareassistancemontreal.ca/reviews.html>
>>>> We Are Hiring! <https://www.homecareassistancemontreal.ca/careers.html>
>>>>
>>>>
>>>> Champions of Longevity
>>>>
>>> --
>> --
>> *Isabelle La *
>> Project Management, IT Dept.
>> * Please note my email has changed: *
>> ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
>> Direct: 650-231-5733
>> Fax: 919-377-9020
>>
>>         TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>